Role Overview:

A renewable energy company is hiring for a Loans and Partnership Supervisor who will be responsible for overseeing loan programs, managing partnerships with financial institutions, and ensuring timely collections from customers. This role requires a combination of financial expertise, strong partnership management skills, and a focus on optimizing collections to support business growth. The supervisor will work closely with internal and external stakeholders to create and maintain a sustainable loan system while ensuring cash flow through effective collection processes.

Key Responsibilities:

1. 
   Partnerships with Financial Institutions
   :

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  Identify, establish, and maintain partnerships with financial institutions, microfinance organisations, and other relevant entities to support customer financing.

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  Negotiate terms and agreements for partnership programs, ensuring favourable conditions for both the company and its customers.

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  Act as the liaison between the company and external financial partners, MFI’s ensuring smooth operations and collaboration.

2. 
   Collections
   :

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  Develop and manage an efficient collection strategy for loans, ensuring timely follow-up with customers and minimising delinquency rates.

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  Monitor and track payment schedules, send reminders, and manage overdue accounts.

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  Collaborate with the customer service team to resolve disputes or issues related to payments and collections.

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  Analyze customer payment behaviours to improve the collection process and recommend improvements.

3. 
   Data Analysis and Reporting
   :

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  Provide regular reports on loan performance, collection rates, outstanding balances, and partnership outcomes.

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  Use data to forecast trends and adjust loan and collection strategies accordingly.

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  Ensure that loan and collection processes adhere to company policies and local regulations.

4. 
   Team Management
   :

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  Ensure that the team meets performance goals, offering guidance and support where needed.

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  Conduct training programs to improve team efficiency and keep staff updated on new policies and systems.

Requirements

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  Bachelor's degree in finance, Business Administration, or a related field.
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  5+ years of experience in loan management, partnership development, or collections, preferably in the financial services or consumer goods industry.
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  Strong understanding of financial products, loan structures, and debt recovery.
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  Experience working with external financial partners or institutions.
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  Excellent negotiation, communication, and interpersonal skills.
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  Proficiency in data analysis and reporting tools (e.g., Excel, Sales Force).
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  Leadership experience, with the ability to manage and motivate a team.