• 
  Lead and support offshore loan processing staff
• 
  Assist with onboarding, training, and process implementation
• 
  Manage workflow allocation and monitor team performance
• 
  Provide guidance on lending scenarios and documentation requirements
• 
  Act as an escalation point for complex applications and broker inquiries
• 
  Support brokers and referral partners with lending-related queries
• 
  Ensure compliance with Australian lending standards and internal procedures
• 
  Review loan applications and supporting documentation for accuracy
• 
  Coordinate closely with the Australian-based lending team
• 
  Help improve offshore operational processes and efficiencies

Requirements

• 
  Have a minimum of three years of experience within the Australian non-bank lending or mortgage operations industry
• 
  Extensive experience in Australian mortgage or non-bank lending
• 
  Previous experience in loan processing and lending operations
• 
  Leadership or team management experience preferred
• 
  Strong understanding of:

• 
  Prime and non-prime lending
• 
  Serviceability calculations
• 
  Compliance requirements
• 
  Income and bank statement analysis
• 
  Loan documentation processes

• 
  Excellent communication and stakeholder management skills
• 
  Ability to work independently and lead remote teams
• 
  Strong problem-solving and organizational skills

• 
  Experience leading offshore or remote support teams
• 
  Experience working with Australian brokers and lenders
• 
  Background in both operations and client-facing lending support roles
• 
  Exposure to scaling lending operations or offshore teams

Benefits

Why
You’ll Love Working Here

• 
  HMO, Dental, and Life Insurance for
  you and one free dependent from day one (with the option to enroll additional
  dependents)
  
• 
  Paid Leaves: Birthday, Vacation,
  Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your
  anniversary)
  
• 
  Employee Engagement Activities:
  Year-End Party, Family Day, Team Building, and more!