Job Description

Join the winning team at First Business Bank as a Loan Support Specialist!
First Business Bank is a Top Workplaces USA company, learn more here At the heart of First Business Bank, we believe success comes down to putting people first. Our people are our priority — they embody ambition, experience, and client focus. The result is extremely engaged employees who provide unmatched client satisfaction. With comprehensive total rewards to support our team members, a commitment to valuing each other’s differences, and a focus on improving our communities, we are confident you’ll find the experience is your advantage. We’re delighted you’re considering joining us!
This role is an onsite position 8am-5pm Monday-Friday with the flexibility of 1 day remote post onboarding. Office Location: 3850 Priority Way South Drive, Indianapolis, IN. We’re looking for a motivated, detail-oriented Loan Support Specialist to support our business clients with their loan details. The Loan Support Specialist is the primary point of contact for our clients, ensuring their day‑to‑day needs are met with accuracy, urgency, and care.

• Serving as the go-to resource for our business clients
• Processing new loans efficiently and within established turnaround times
• Managing payoff timelines and releases
• Reconciling monthly audit inspections and reporting findings to management
• Ensuring clients maintain compliance with their agreements
• Utilizing collection skills when needed to support portfolio performance
• Delivering best-in-class customer service with every interaction
• Developing a comprehensive understanding of bank policies, processes, and procedures

POSITION REQUIREMENTS:

• Banking experience preferred
• Able to effectively and professionally communicate with clients and internal team members.
• Self-motivated, independent and able to effectively utilize training and resource materials.
• Proficiency with Outlook, Excel, Word
• Effectively prepare or review of documents and reports using Microsoft Office based products, Customer Relationship Management (CRM) tools and internal work queues at a satisfactory pace.