Job Description

Loan Operations Unit Manager

Residential Loan Servicing

Position Summary

We are seeking an experienced Loan Operations Unit Manager to lead a Residential Loan Servicing team responsible for critical servicing functions, regulatory compliance, operational controls, and customer service excellence. This role oversees the day-to-day management of loan servicing operations while driving performance, process improvement, risk mitigation, and team development.

The ideal candidate will have extensive residential mortgage servicing experience, proven leadership skills, and a strong understanding of servicing regulations and industry best practices. Experience with commercial loan servicing is preferred.

Key Responsibilities

Leadership & Team Management

• Lead, coach, and develop Loan Operations team members, including hiring, onboarding, training, performance management, and succession planning.
• Establish team goals, service standards, and performance metrics.
• Conduct regular performance reviews and provide ongoing coaching and development.
• Foster a culture of accountability, collaboration, continuous improvement, and customer service excellence.

Loan Servicing Operations

Oversee and manage servicing functions, including:

• Customer inquiries, complaints, and research
• Payment processing and financial transactions
• Demand and payoff processing
• Adjustable-rate loan administration
• Escrow analysis and administration
• Insurance and tax monitoring
• Post-closing collateral tracking
• Construction disbursements
• Quality assurance and quality control
• Investor reporting

Compliance & Risk Management

• Ensure compliance with all applicable federal, state, local, investor, and internal policies and regulations.
• Monitor servicing activities to ensure adherence to loan agreements, promissory notes, and regulatory requirements.
• Implement operational and procedural changes required by new or revised regulations.
• Maintain strong working knowledge of regulations including RESPA, TRID, SCRA, FACTA, GLBA, FDCPA, BSA/AML, CRA, and other applicable servicing requirements.
• Conduct compliance reviews and quality assessments and ensure timely remediation of any identified issues.
• Manage internal and external audit requests and corrective action plans.

Process Improvement & Operational Excellence

• Evaluate existing workflows and implement improvements to enhance efficiency, productivity, and risk controls.
• Review third-party vendor processes to ensure compliance and operational effectiveness.
• Partner with Treasury, Accounting, Lending, Syndications, and other business units on loan purchase and sale activities.
• Prepare management reports and operational metrics.
• Support User Acceptance Testing (UAT) for system enhancements, product launches, and process changes.
• Lead special projects focused on operational efficiency, data integrity, and regulatory compliance.

Systems & Reporting

• Provide oversight and guidance regarding servicing system configurations, including fee structures, loan products, credit bureau reporting, and servicing controls.
• Ensure accurate reporting, data integrity, and operational controls across the servicing platform.

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field.
• Minimum 7 years of loan servicing experience.
• Minimum 5 years of leadership or management experience.
• Strong knowledge of residential mortgage servicing operations, regulations, and compliance requirements.
• Experience managing escrow administration and servicing operations.
• Excellent analytical, problem-solving, organizational, and decision-making skills.
• Strong verbal and written communication skills.
• Proven ability to lead teams and manage multiple priorities in a fast-paced environment.
• Advanced proficiency with Microsoft Excel and the Microsoft Office Suite.

Preferred Qualifications

• Commercial loan servicing experience.
• Experience with FIS, Black Knight, Synergy, or similar servicing platforms.
• Experience supporting investor reporting and loan sale or purchase activities.
• Demonstrated success leading operational improvement initiatives.

What We're Looking For

We're seeking a hands-on leader with a strong understanding of residential loan servicing operations and a passion for developing high-performing teams. The ideal candidate is operationally driven, compliance-focused, and committed to delivering exceptional service while continuously improving processes and controls.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available at this time.

Industry: Banking / Mortgage Servicing / Financial Services

Department: Residential Loan Servicing

Position Type: Management Level Role

Job Type & Location

This is a Permanent position based out of El Monte, CA.

Pay and Benefits

The pay range for this position is $95000.00 - $128000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits include medical, dental, and vision insurance, healthcare and dependent care flexible spending accounts, long-term disability coverage, and life insurance. Employees also have access to a 401(k) retirement plan with company matching contributions, an Employee Stock Purchase Plan, and stock grants through the bank program. Headquartered in California, is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity.

Job Type & Location

This is a Permanent position based out of El Monte, CA.

Application Deadline

This position is anticipated to close on Oct 26, 2026.

Workplace Type

This is a fully onsite position in El Monte,CA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.