PA0103 Titusville, PA0138 Butler, PA0736 Administration Center
The Loan Servicing Indirect Specialist is responsible for performing all duties required for the funding of indirect loans, including document review, meeting service level agreements (SLAs). and ensuring compliance of loan packages received for funding.
Essential Functions
Partner with third party vendors and agencies
Review and send customer correspondence
Ensure accuracy of information
Provide excellent customer and business unit support service
Maintain knowledge of job specific products and services
Interact as appropriate with other business units within the bank
Manage work queues / workflows as needed
Support for testing of new products and services
Identify and resolve customer service issues ‘
Perform all duties required for the funding of indirect loans, including document review
Meet SLA’s
Partner with vehicle specialists as required to assure proper documentation for securing collateral
Ensure compliance of loan packages received for funding
Provide support to all areas of Indirect loan servicing, including uploading and post-closing, as directed
Partner with vehicle specialists as required to assure proper documentation for securing collateral
Preform relevant administrative duties as required
Review appropriate departmental records and processes
Ensure total quality of work preformed
Provide support to all areas of Indirect loan servicing, including uploading and post-closing, as directed
Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Qualifications
High School Diploma or equivalent preferred
#LI-MM1
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
For more than 125 years, Northwest Bank has been committed to bettering the lives of our employees, our customers and the communities we serve.
Today, we are proudly known for the award-winning customer service we offer at locations throughout Pennsylvania, New York, Indiana and Ohio.
So no matter where you are on your financial journey, Northwest Bank is here— for what’s next.
Northwest Bank
Member FDIC
Equal Housing Lender
Northwest is an Equal Employment Opportunity (EEO) employer. It is against Northwest’s policy for any employee to discriminate against an applicant for employment on the basis of race, color, and religious creed, sex (including pregnancy), age, marital status, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable discrimination laws. Our selection process is based strictly on job-related criteria. The Company will make reasonable accommodations in appropriate cases for qualified individuals with disabilities, if it can do so without undue hardship. As a Northwest professional, you will be expected to abide by our commitment to equal employment.
People make the difference at Northwest, and we strive to implement the necessary tools and resources for all employees to perform to the best of their abilities.
