Job Description

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written!

If you are interested and qualified for this role, we invite you to apply.

The Loan Servicing Specialist II is responsible for moderate to complex tasks to support the loan operations group such as escrow processing, quoting payoffs, payment corrections, research, escalations, remediations, and customer service.

Essential Functions/Responsibilities

• Knowledge and utilization of a limited set of systems/technology

• May be responsible for training new associates

• Assists in providing guidance to other loan specialists

• Adherence to operational controls, including compliance with all required regulations and policies

• Knowledge base of loan fields and their impact in the loan servicing system

• Participates in special projects

• Assists in research for internal and external audits

• Maintains and updates policies and procedures to reflect current process of job functions

• Other moderate to complex duties including research and resolution

• Call agent – answers telephone and effectively communicates with internal and external clients

• Balances daily tickets and may assist others

• Ability to post and understand most types of loan transactions including loan payment corrections, collections processing, lease transactions, and other moderate to complex items

• Processes large volumes of insurance and property tax payments in a timely and compliant manner

• Understands and can effectively communicate about escrow analysis and escrow processing

• Quotes payoffs which may include a variety of fees and/or complex calculations

• Creates letters and correspondence

• Reviews data for accuracy

• Completes a large volume of work in an efficient and accurate manner

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job

• High school diploma or equivalent

• 3 years operations and/or financial experience

• Ability to manage workflow and delegate as appropriate

• Intermediate knowledge of appropriate industry standard software (i.e. core banking and imaging)

• Intermediate knowledge using Microsoft Office

• Ability to define problems, collect data, establish facts, draw valid conclusions and escalate as necessary

• Strong written and verbal communication skills

• Must demonstrate the ability to change priorities quickly, handle multiple priorities, work effectively under time constraints, and contribute to the team effort

• Strong attention to detail and level of precision

• Must have ability to listen and collaborate

• Financial, banking and/or operation knowledge

• Strong customer service experience

Preferred Knowledge and Skills

• Familiarity with departmental documentation

• Familiarity with specific departmental processes

• Familiarity with relevant rules and regulations

• Ability to respond professionally and with solutions, to common inquiries or complaints from the business line

• Detailed and proficient with multi-tasking

• Ability to perform in a high volume, stressful environment that works within deadlines

Level of Complexity and Scope

• Ability to handle moderate to complex tasks to support the department

Degree of Independence and Decision-Making

• Follows established procedures or guidelines

• Applies guidelines with proficiency

• Collaborates and communicates with management so management can make appropriate decisions, as needed

• Supports the strategic initiatives

Required Supervisory Responsibilities

• May be responsible for mentoring and training new associates

• Assists in providing guidance to other loan specialists

Physical Requirements

• Frequently lifts and carries less than 50 pounds

• Frequently sits, stands and walks

• Ability to work on a computer most of the day

• May sit or stand for long periods of time

Compliance Statement

• The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

Development and Training

• Annual company required training or other training as required

Pay Range:

$19.47/hr to $23.56/hr

Benefits

We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide

Incentive Eligibility

All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions.

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.

We are an E-Verify Employer.