Job Description

OCCU is a member-owned credit union based in Eugene, Oregon, guided by a clear and meaningful vision: to Enrich Lives. This purpose drives everything we do—from how we serve our members to how we support one another as colleagues. With a strong commitment to community impact, OCCU lives its values of tenacity, humility, and big-heartedness every day.

We are currently seeking an experienced and detail-oriented Loan Servicing Specialist to join our Loan Servicing team. This position is hybrid, with both on-site and remote work in Oregon. The pay range for this role is $21.50 to $27.00 per hour, depending on experience and qualifications.

About the Role:

The Loan Servicing Specialist services and maintains loan accounts while providing professional, courteous and solutions-focused support to members, vendors, internal departments and external partners. This role provides accurate and timely information through phone, email, written correspondence and other communication channels to create a positive stakeholder experience.

Key Responsibilities:

• Research loan servicing issues, identify errors or exceptions and complete appropriate corrections.
• Gather, verify and document information, actions and supporting records in designated systems and tracking tools.
• Process loan maintenance, modifications, payments, payoffs, refunds and insurance- or GAP-related transactions.
• Review and process insurance documentation, CPI-related items, premiums and refunds.
• Assist members with GAP claims, coordinate with GAP administrators and monitor claims through completion.
• Process physical and electronic titles, returned titles, returned mail and out-of-state transfer requests.
• Complete loan research, check processing, disbursement requests and other daily servicing activities.
• Manage multiple priorities accurately and independently while collaborating with team members and internal partners.
• Follow applicable policies, procedures and regulatory requirements.

What We’re Looking For:

• A minimum of three years of lending or loan servicing experience.
• Demonstrated proficiency with Microsoft Office suite.
• Strong attention to detail and commitment to accurate recordkeeping.
• Ability to research issues, identify appropriate solutions and exercise sound judgment.
• Effective organization and time-management skills in a deadline-driven, multi-task environment.
• Professional written and verbal communication skills.
• Ability to work independently while contributing effectively to a collaborative team.

Preferred Qualifications:

• Knowledge of collateral protection insurance, or CPI, processes.
• Knowledge of GAP claim processes.
• Knowledge of DMV and title-related processes.

Work Environment:

This position is hybrid, with both on-site and remote work in Oregon. The role is generally performed within a Monday through Friday schedule, although occasional evening or weekend work may be required based on business needs.

Why Join OCCU:

OCCU offers a comprehensive compensation and benefits package designed to support your well-being and professional growth, including:

• Low-cost medical, dental, and vision insurance
• 401(k) retirement plan with employer match
• Paid time off plus 13 paid holidays
• Tuition reimbursement for eligible education and training
• Company-paid long-term disability
• 40 hours of company-paid core time annually for full-time employees to participate in community volunteer opportunities

OCCU is committed to being an Equal Opportunity Employer and encourages applications from all qualified candidates. If you are an experienced lending or loan servicing professional who takes pride in accuracy, problem-solving and providing dependable support to members and business partners, we encourage you to apply for the Loan Servicing Specialist position!