Northwell Health

Loan Servicing Specialist - FlexStaff

Northwell Health  •  $23/hr  •  Baltimore, MD (Onsite)  •  6 days ago
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Job Description

FlexStaff is hiring several temporary employees for our client, a leading federal credit union, located in Baltimore, Maryland to work in their Loan Servicing department. As a temporary member of the team, you will assist with their lease volume due to growth in vehicle leases that are currently being financed through the credit union . This role is 100% on-site in the office.

  • This assignment will be for approximately 6 months
  • It is 100% onsite M-F in their Baltimore, Maryland office
  • A good amount of the role would be managing high call volume.
  • Loan and/or Lease experience is required ,as well as professional phone and customer service/ call center experience.
  • This is an hourly role with a pay range of $23-26/hour

Responsibilities:

  • Process and support all types of consumer lease maintenance requests in accordance with established policies, and procedures, including account maintenance, transactions, and vendor follow-up.
  • Respond promptly and professionally to phone and email inquiries from credit union teammates, third parties, and members.
  • Research and resolve lease servicing issues, including compliance concerns, complaints, and escalations.
  • Collaborate with cross-functional teams to ensure exceptional member service for lease servicing and termination requests.

Qualifications:

Minimum of 3 years customer service experience in consumer loan or lease environment.

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

Northwell Health

About Northwell Health

Northwell Health is New York State’s largest health care provider and private employer, with 28 hospitals, about 1,000+ outpatient facilities and more than 16,000 affiliated physicians.

At Northwell, we focus on cultivating an environment that inspires growth, empowers leadership, and encourages breakthroughs, not just in the communities we serve but in the careers of those who make an impact in the lives of so many. We are committed to our mission and our core values – including being Truly Inclusive. We value everyone’s perspectives, backgrounds and experiences. This is demonstrated in the work we do together, and how we care for each other, our patients, their families and the communities we serve.

We care for over two million people annually in the New York metro area and beyond, thanks to philanthropic support from our communities. Our 100,000+ employees – 19,000+ nurses and 5,000+ employed doctors, including members of Northwell Health Physician Partners – are working to change health care for the better. 

We’re making breakthroughs in medicine at The Feinstein Institutes for Medical Research. We're training the next generation of medical professionals at the visionary Donald and Barbara Zucker School of Medicine at Hofstra/Northwell and the Hofstra Northwell School of Nursing and Physician Assistant Studies.

For information on our more than 100 medical specialties, visit Northwell.edu and follow us @NorthwellHealth on Facebook, X, Instagram and LinkedIn.

Interested in a career at Northwell Health? Visit Jobs.Northwell.edu and explore our many opportunities.

Industry
Healthcare & Social Services
Company Size
10,000+ employees
Headquarters
Lake Success, NY
Year Founded
1997
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