Job Description
Join a high-performing Loans team where your expertise drives the accurate execution of critical loan servicing operations. Gain exposure across multiple stages of the real estate loan lifecycle while collaborating with key stakeholders and clients. Build your career in a fast-paced environment that values precision, problem-solving, and operational excellence.
As a Loan Servicing Specialist – Operations Analyst within our Loans group, you execute complex loan servicing transactions while ensuring adherence to service level agreements, regulatory requirements, and operational controls. You support a range of real estate loan servicing activities including cash operations, loan setup and maintenance, account management, drawdowns, rollovers, repayments, and payoff processing. You also partner with stakeholders to resolve issues, improve processes, and deliver exceptional operational performance
Job Responsibilities
- Execute loan servicing transactions accurately and within established SLAs.
- Serve as the subject matter expert for process-related inquiries and escalations.
- Resolve operational queries promptly while maintaining high service standards.
- Manage critical account maintenance activities across the loan lifecycle.
- Ensure compliance with policies, procedures, controls, and regulatory requirements.
- Monitor quality and productivity metrics to consistently achieve performance targets.
- Prepare business-as-usual and end-of-day reports to support operational oversight.
- Perform detailed research and analysis on escalated servicing issues.
- Coordinate with upstream and downstream partners to address exceptions and missing notifications.
- Support projects, process enhancements, and operational change initiatives.
- Identify opportunities to improve efficiency, accuracy, and client service delivery.
Required qualifications, skills and capabilities
- Work flexible hours, including North America shift schedules.
- Possess a bachelor’s degree in Finance, Accounting, Business, or a related field, or equivalent experience.
- Demonstrate a minimum of 36 months of experience in financial services operations.
- Apply knowledge of business financial statements and real estate loan servicing operations.
- Analyze large datasets using strong research, analytical, and problem-solving skills.
- Manage multiple stakeholders effectively while building strong business partnerships.
- Communicate clearly with strong interpersonal, organizational, and time-management skills.
Preferred qualifications, skills and capabilities
- Build effective relationships with clients, partners, and cross-functional teams.
- Identify operational risks and escalate issues in a timely manner.
- Develop expertise in loan servicing products, processes, and controls.
- Apply strong analytical thinking to evaluate and resolve complex issues.
- Demonstrate comprehensive knowledge of the loan lifecycle and product management.
- Leverage problem-solving skills to drive operational excellence and process improvements.
- Adapt quickly to changing business priorities in a fast-paced environment.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
