Job Description

Easy Street Capital is a private real estate lender serving real estate investors around the country. Defined by an experienced team and innovative loan programs, Easy Street Capital is the ideal financing partner for real estate investors of all experience levels and specialties. Whether an investor is fixing and flipping, financing a cash-flowing rental, or building ground-up, we have a solution to fit those needs.
We are looking for a skilled and motivated Loan Servicing Specialist to help manage and scale a growing portfolio of business purpose real estate loans. This role is primarily focused on performing and early-stage delinquent loans (<45 days), while supporting broader servicing and asset management functions as needed.

This is a hands-on role in a fast-moving environment where processes continue to evolve. The right candidate is organized, responsive, and comfortable taking ownership of their work while collaborating closely with the team.

Responsibilities:

• Manage a portfolio of performing and early-stage delinquent loans (<45 days)
• Act as a primary point of contact for real estate investors, delivering a high-quality experience and helping them move efficiently through the lifecycle of their loan and onto their next project
• Own and manage the servicing inbox and inbound call flow, ensuring timely, accurate responses and follow-ups
• Monitor payment activity, including NSF/failed payments, and drive resolution
• Conduct delinquency outreach and maintain consistent communication with real estate investors
• Track loan maturities, payoff timelines, and extension requests; follow through to resolution
• Review extension requests and provide input on eligibility and risk considerations
• Coordinate and validate loan payoffs
• Monitor rehab progress, track inspections/draw activity, and stay informed on slow draws and overall asset status
• Ensure loan data integrity across systems (CRM/servicing platform) and maintain complete, audit-ready files
• Support servicing transfers and portfolio onboarding, including data validation and reconciliation
• Collaborate to maintain insurance compliance across the portfolio
• Assist with counterparty reporting and internal portfolio tracking using Excel and internal systems
• Identify issues, discrepancies, trends and escalate or resolve proactively
• Provide coverage across the team, including support on more complex/defaulted assets when needed
• Contribute to process improvements as servicing operations continue to scale

Qualifications:

• Experience in loan servicing, portfolio management, or mortgage operations
• Strong organizational skills with the ability to manage high volume and competing priorities
• Clear, professional communication with real estate investors and counterparties
• Detail-oriented with strong problem-solving ability
• Comfortable working in a fast-paced, evolving environment
• Proficient in Microsoft Office suite
• Hard money / private lending / RTL experience strongly preferred
• Experience with CRM/LOS/Servicing platforms preferred
• Experience with non-performing or defaulted loans (NPLs), including foreclosure or loss mitigation exposure preferred
• Strong Excel skills (e.g., data organization, reconciliations, lookups) preferred
• Bilingual (English and Spanish) preferred

Benefits: