Job Description

Loan Servicing Review Specialist

Non-Exempt – Grade Level 4

Equal Employment Opportunity

Corporate Values & Mission

“Provide superior service, quality advice and show our utmost respect to everyone we meet.”

General Summary

Responsible for the review of maintenance performed on consumer and residential mortgage loans. Handles general loan servicing issues, and post-close customer interaction for all consumer and residential mortgage loans.

Reports To: Loan Servicing Team Lead

Essential Duties and Responsibilities

• Conduct detailed reviews of all consumer and mortgage loan daily maintenance changes and updates on Cognos Report.
• Conduct detailed review of all new consumer and mortgage loan input, verifying boarding data input to core.
• Review daily loan operations reports from Synergy, including Low Balance Escrow Report. Identify customers and contact for review as needed.
• Provide support for incoming customer calls and emails, both internal and external customers. Including loan questions, documentation requests, payoff letter requests.
• Prepare and maintain comprehensive loan reports on monthly basis for publishing.
• Compile and maintain weekly/monthly report for Capital Tax.
• Maintain polices/procedures which affect the Loan Operations Department.
• Maintain Vault and conduct reviews of original note and mortgage documents. Pull paid notes and mortgage documents when paid in full.
• Mortgagee Clause update with Insurance providers.
• Backup for the various Loan Servicing department functions.
• Additional responsibilities as assigned.
• Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
• Be familiar with and comply with all federal and state banking regulations as applicable.

Qualifications

To perform this job successfully, an Individual in this position must be able to perform each of the above essential duties satisfactorily and exhibit the values of the Company. In addition, the requirements listed below are representative of the knowledge, skill and/or ability required.

Experience and/or Education

• High School Diploma or GED
• Minimum of two (2) years’ retail banking experience

Competencies

In addition to the Corporate Core Competencies, individuals in this position are expected to exhibit the following:

Written and Oral Communication – Effective written and oral communication skills required, with the ability to interface with Internal and external stakeholders and community partners. Has group presentation skills.

Quality – Demonstrates accuracy and thoroughness; monitors own work and the work of others to ensure quality.

Quantity – Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.

Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Dependability – Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan

Adaptability – Adapts to changes in work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events.

Initiative – Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Physical Demands and Work Environment

Ability to work in an office environment which may include many hours of computer and telephone usage. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation.