Job Description

Join the firm that FORTUNE has named one of the top five “World’s Most Admired Companies” and LinkedIn ranked #1 out of 50 of the best companies in the U.S. for best places to work and grow your career.

As a Loan Servicing Manager I within JPMorganChase, you will oversee a team of loan servicing specialists, ensuring effective management of a loan portfolio. Your responsibilities include interpreting loan documents, liaising with contacts, and meeting deadlines. You will use your lending services knowledge to make decisions impacting short-term departmental goals. Success in this role requires conflict management, critical thinking, and personal resiliency. Additionally, you will demonstrate strategic planning, time management, and stakeholder management skills to achieve beneficial outcomes for clients and the firm.

Job responsibilities

• Oversee a team of loan servicing specialists, ensuring adherence to established policies and procedures in managing an assigned portfolio of loans.
• Interpret complex loan documents, applying broad knowledge of lending services principles and practices to ensure accurate loan servicing.
• Liaise with internal and external contacts, utilizing effective listening and questioning skills to resolve short-term problems and facilitate win-win solutions.
• Monitor and manage deadlines, employing advanced time management and organization skills to ensure efficient loan servicing operations.
• Contribute to the continuous improvement of our loan servicing processes, leveraging critical thinking skills to identify opportunities for optimization and efficiency.
• Provide assistance to the loan production team as required, supporting origination and processing activities to ensure seamless end-to-end service for clients.

Required qualifications, capabilities, and skills

• Two or more years of experience or equivalent expertise in managing loan servicing operations, with a focus on interpreting loan documents and ensuring adherence to deadlines.
• Demonstrated proficiency in conflict management, with a track record of facilitating discussions between conflicting parties to create win-win solutions.
• Proven ability in critical thinking, with experience in organizing, comparing, and critically evaluating various aspects of loan servicing situations to generate conclusions consistent with the facts and associated risks.
• Experience in stakeholder management, with the ability to establish productive working relationships with stakeholders, cross-functional teams, and clients to drive mutually beneficial outcomes.
• Advanced skills in strategic planning and time management, with a demonstrated ability to define organizational direction, allocate resources, and manage multiple tasks efficiently to achieve goals effectively.

Preferred qualifications, capabilities, and skills

• Strong organizational skills that enable efficient functioning in high-volume, fast-paced, deadline-oriented environments, ensuring adherence to service level agreements and timely delivery.
• Keen awareness of operational risks throughout the lending lifecycle, supporting effective identification and mitigation of potential issues through critical thinking.
• Proficiency in data and technology literacy, enabling the analysis of data and implementation of innovative solutions, with the ability to integrate advanced technologies to enhance operational efficiency.
• Outstanding leadership qualities, demonstrated through the ability to deliver feedback, mentor, and coach others, fostering development and high performance within teams.
• Expertise in managing and developing high-performance teams through continuous training and dynamic coaching, ensuring adherence to Key Performance Indicators (KPI) targets and driving team success.

Additional Information:

Will require travel up to 15%

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans