Job Description

GENERAL DESCRIPTION OF POSITION

The Loan Servicing Imaging and File Clerk Specialist performs and maintains the filing and imaging of loan documents for the Loan Operations department, including overseeing the file check-in and check-out process. This position is responsible for imaging credit documentation in an accurate and timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Remains knowledgeable about a broad variety of loan document types.
2. Organizes and maintains a filing system for loan documents.
3. Images initial loan/credit documentation and/or trailing documents in the banks imaging system ensuring documents are properly indexed for ease of retrieval by end user.
4. Performs due diligence on imaged documents to ensure documents are correctly completed.
5. Reviews and ensures tasks required for the Imaging Team are complete.
6. Responds to phone and email requests and inquiries related to the Imaging Team promptly and professionally.
7. Reviews loan files from acquired banks to ensure accuracy with imaged documents.
8. Retrieves and delivers loan files at payoff and/or when requested.
9. Oversees the check-in and check-out process for loan document files.
10. Verifies paid-off loan documents are imaged and processed from the physical loan file based on the banks document retention policy/process.
11. The ability to work in a constant state of alertness and in a safe manner.
12. Completes required BSA/AML training and other compliance training, as assigned.
13. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc., plus 19 to 23 months related experience and/or training, and 7 to 11 months related management experience, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to read a limited number of words and recognize similarities and differences between words and between series of numbers; ability to write and speak simple sentences as a means for basic communication. Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence. ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

CRITICAL THINKING SKILLS

Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

None

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

None

SOFTWARE SKILLS REQUIRED

Intermediate: Alphanumeric Data Entry

Basic: 10-Key, Accounting, Spreadsheet, Word Processing/Typing

WORKING CONDITIONS

Periodically exposed to such elements as noise, intermittent standing, walking, pushing, carrying, or lifting; but none are present to the extent of being disagreeable.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Highly repetitive, low physical. Highly repetitive type of work which requires concentration in the performance of tasks for consistent time cycles as prescribed by the tasks.

While performing the functions of this job, the employee is continuously required to sit, use hands to finger, handle, or feel; regularly required to talk or hear; frequently required to stand, walk, reach with hands and arms; and occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds; frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

ADDITIONAL INFORMATION

• Nineteen (19) months of related experience and/or training
• Seven (7) months of related management and/or supervisory experience
• Must have strong organization and attention to detail skills
• Must maintain a broad knowledge of various loan document types