Job Description

Loan Servicing Clerk

Kokomo, IN

$18-$20/hr - depending on experience

About First Farmers Bank & Trust

First Farmers Bank & Trust has been proudly serving families, farms, and businesses since 1885, building relationships rooted in trust and community. With over 140 years of experience, we’ve grown to become one of the largest community banks in Indiana and Illinois, offering a full range of financial services—from personal and business banking to agricultural lending and mortgage solutions.

Our mission is simple: deliver personalized financial services while fostering strong relationships that help our communities thrive. We believe in combining today’s digital banking convenience with the traditional values of integrity, perseverance, and customer care.

With 37 branches in Indiana and Illinois, we remain deeply committed to the communities we serve. Through initiatives like financial education programs, scholarships, volunteerism, and local partnerships, we invest in what matters most—people.

At First Farmers, we also invest in our employees. We offer competitive benefits, opportunities for professional growth, and a culture that values collaboration and community engagement. When you join our team, you’re not just starting a job—you’re joining a company built on heart and grit.

As a Loan Servicing Clerk, you play a critical role in supporting First Famers Bank & Trust’s mission of delivering exceptional financial services and fostering strong community relationships. This position assists department personnel in completing daily loan servicing duties including processing, updating, filing and maintenance of any incoming documentation pertaining to all bank loans. Provide customer assistance to both customers and FFBT staff. This role ensures compliance with all regulatory requirements and internal policies.

Duties

• Implement and process loan account maintenance.
• Maintain accurate loan documentation and new note tracking logs
• Distribute interoffice mail
• Process Credit Life and Disability insurance transactions and ensure proper loan system updates
• Review and ensure accuracy of loan data within the core system
• Process loan payoffs, paydowns, and rate changes
• Support internal and external audits by gathering loan documentation
• Ensure compliance with bank policies and regulatory requirements
• Communicate with internal departments regarding loan servicing needs
• Review reports for exceptions
• All other job duties as assigned

Requirements

Minimum Qualifications

• High School Diploma
• Minimum of one year of banking or customer service experience
• Experience working with Microsoft Office Suite

Preferred Qualifications

• Experience with loan documentation
• Associate’s or Bachelor’s degree in Business or a related field

Skills

• Strong attention to detail with a high level of accuracy
• Excellent communication and phone skills
• Ability to handle sensitive information with confidentiality
• Basic computer proficiency

Work Environment

• Primarily office or branch-based environment with standard business hours. Occasional travel to other branch locations or community events may be required
• Daily extended use of banking software, secure digital platforms, and standard office equipment
• Repetitive hand and arm movements
• Ability to sit or stand for extended periods of time
• Ability to lift up to 55 pounds as needed
• Moderate business traveling

Benefits Overview:

At First Farmers Bank & Trust, we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

Health & Wellness

• Medical Insurance (eligible on date of hire) with options for High Deductible Health Plan (HDHP) and Co-Pay Plan
• Vision Coverage
• Dental Coverage
• Prescription Plan
• Wellness Incentive – earn up to $25 per pay period toward premium reduction

Financial Security

• Life & Accidental Death & Dismemberment Insurance – 100% employer-paid
• Short & Long-Term Disability Insurance – 100% employer-paid
• 401(k) Plan
• Profit Sharing Stock Option
• Health Savings Account (HSA) contributions for HDHP participants

Paid Time Off

• Vacation time
• Sick Time
• Personal Day
• 11 Paid Holidays
• Paid Bereavement

Additional Benefits

• Paid time to volunteer (when representing FFBT and supervisor approved)
• Voluntary Donated PTO Program
• Employee Assistance Program
• Travel Assistance Program
• Educational Assistance Program
• Corporate Discounts
• Employee Referral Program
• Stock Purchase Loan Option
• Retirement Plan Counseling
• Wellness Program
• Gym Reimbursement
• Employee Quarterly Recognition Program
• AFLAC supplemental benefits
• Cincinnati Life supplemental coverage
• Family Medical Leave
• Paid Bereavement Leave
• Maternity Leave Policy