Job Description

Do you have previous knowledge of mortgage lending processing, pre-funding audits, and related operational and servicing functions, including demonstrated experience supporting the overall residential lending team to ensure operational success?

LBS Financial Credit Union is looking for a detail-oriented Residential Loan Servicer II to join our team. If you have prior knowledge of mortgage loan servicing and a passion for helping members, this is the perfect mid-level role to grow your career in a professional and supportive environment.

A Loan Servicer II manages the daily administration of mortgage loan activities after closing, acting as the primary point of contact for members and investors. Key duties focus in the mortgage servicing realm, of ensuring regulatory compliance of escrow accounts, payment activity, payoff demands, investor reporting, and the timely completion of assigned tasks while following the credit union policies and procedures. Maintain a high-performing professional approach with members, staff, and vendor partners, while delivering excellent member service.

KEY RESPONSIBILITIES

• Regulatory Compliance: Ensure all servicing adheres to DFPI, NCUA, and CFPB regulations, including Reg X RESPA, Reg Z Truth-in-Lending Act, HMDA reporting, and bankruptcy/forbearance procedures.
• Daily Servicing Operations: Manage payment posting, payoff demands, lien releases, ARM rate adjustments, and tax/insurance escrow disbursements.
• Data & System Management: Maintain index rate values and generate daily/annual reports using FICS, Pentaho, and DSUI and Corelation systems.
• Secondary Market Support: Facilitate the sale of loans to investors, ensuring 100% data accuracy during export/import and the secure delivery of legal documents to custodians.
• Document Control: Oversee the file room workflow, including the organization of trailing documents (deeds, titles, notes) and securing confidential files.
• Team & Operational Support: Assist the overall residential lending team with processing, pre-funding audits, and general operations to ensure departmental efficiency.
• Professional Training: Maintain system proficiency (Fannie Mae/FICS) and complete all annual compliance and internal training requirements.

EDUCATION & EXPERIENCE PREREQUISITES

• High school diploma or equivalent.
• Three or more years of mortgage loan servicing background preferred.
• Ability to apply critical thinking skills, solving complex problems and make logical decisions without constant supervision.
• Proficiency in MS Office, Excel, mortgage loan servicing system; FICS Mortgage Servicer a plus.
• Strong attention to detail, accuracy, and excellent verbal/written communication skills.
• Regulatory knowledge of RESPA, PMI Cancellation, and escrow procedures.

BENEFITS & TOTAL REWARDS

• Medical, Dental, and Vision 100% employee-only plans paid by LBS
• 12 Paid Holidays, 3 weeks PTO, and Sick Time
• Defined Benefit Pension Plan
• 401(k) and Roth(k) Retirement Plans
• Insurance: Life, AD&D, LTD
• Critical Illness, Accident Insurance, and Hospital Indemnity
• Educational Reimbursement
• Paid Volunteer hours
• Loan discounts and free branch services
• Discount entertainment: movie tickets, travel, car rentals, and much more
• Wellness Benefits starts 1st of the month following 30 days of employment

PAY RANGE

In accordance with California’s Pay Transparency Act, the expected salary range for this position is between:

$28.00 - $ 34.00

Actual pay will be determined based on a candidate’s specific qualifications, including their knowledge, skills, education and experience, internal equity consideration, as well as other job-related factors permitted by law.

External Candidates: As part of our screening process, LBS Financial conducts background investigations on candidates who are extended an offer and who agree and authorize us to do so. This investigation will include:

• Employment Verifications - Employment Dates & Job Titles
• Credit Report
• Criminal Records Search
• Social Security Search
• Governmental Registries Search

Additionally, candidates must be eligible to be bonded through a fidelity bond to cover employee loss and risk.

Internal Candidates: As an Employer of Choice, LBS Financial strives to support our employees’ career growth and encourage employees to apply for job opportunities for which they believe they are qualified. The Credit Union may interview outside as well as internal candidates.

For additional information about our Credit Union and to apply for this opportunity, please visit our website at www.lbsfcu.org/careers Equal Opportunity Employer.

Onsite 8:00 am - 5:00 pm Monday - Friday, some weekend/holiday schedule required.
40 hours weekly