Job Description

Loan Servicer

Kokomo, IN

$20-$22/hr - depending on experience

About First Farmers Bank & Trust

First Farmers Bank & Trust has been proudly serving families, farms, and businesses since 1885, building relationships rooted in trust and community. With over 140 years of experience, we’ve grown to become one of the largest community banks in Indiana and Illinois, offering a full range of financial services—from personal and business banking to agricultural lending and mortgage solutions.

Our mission is simple: deliver personalized financial services while fostering strong relationships that help our communities thrive. We believe in combining today’s digital banking convenience with the traditional values of integrity, perseverance, and customer care.

With 37 branches in Indiana and Illinois, we remain deeply committed to the communities we serve. Through initiatives like financial education programs, scholarships, volunteerism, and local partnerships, we invest in what matters most—people.

At First Farmers, we also invest in our employees. We offer competitive benefits, opportunities for professional growth, and a culture that values collaboration and community engagement. When you join our team, you’re not just starting a job—you’re joining a company built on heart and grit.

Process work-flow in the loan department including; processing, updating, filing and all maintenance of any incoming documentation pertaining to all bank loans. Provide customer assistance; to both customers and FFBT staff.

Duties

• Process loan maintenance, including rate changes, payment adjustments, payoffs, deferrals, and modifications
• Accurately board all loan types on core system
• Maintain accurate loan records and ensure all updates are properly reflected in the core system
• Monitor and manage escrow accounts, including tax and insurance tracking and escrow analysis
• Process loan payoffs and ensure accurate final balances and disbursements
• Review and resolve discrepancies, exceptions, and customer account issues
• Ensure proper documentation is maintained for all loan transactions
• Support internal audits and regulatory reviews by providing requested information
• Review daily, weekly, and monthly reports to identify and resolve exceptions
• Process and track insurance (including CPI, Credit Life, and Disability where applicable)
• Balancing of internal accounts
• Assist with participation loans and related transactions, including funding and payments
• Communicate with internal departments and customers regarding loan servicing requests
• Ensure compliance with bank policies, procedures, and applicable regulations
• All other job duties as assigned

Requirements

Minimum Qualifications

• High school diploma
• Minimum of two years of banking or customer service experience
• Proficiency in Microsoft Office Suite

Preferred Qualifications

• Prior experience in banking, mortgage, bookkeeping, or insurance industries
• Associate’s or Bachelor’s degree in Business or a related field

Skills

• Strong attention to detail with a high level of accuracy
• Effective time management skills with the ability to meet deadlines

Work Environment

• Primarily office or branch-based environment with standard business hours. Occasional travel to other branch locations or community events may be required
• Daily extended use of banking software, secure digital platforms, and standard office equipment
• Repetitive hand and arm movements
• Ability to sit or stand for extended periods of time
• Ability to lift up to 55 pounds as needed
• Moderate business traveling

Benefits Overview:

At First Farmers Bank & Trust, we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

Health & Wellness

• Medical Insurance (eligible on date of hire) with options for High Deductible Health Plan (HDHP) and Co-Pay Plan
• Vision Coverage
• Dental Coverage
• Prescription Plan
• Wellness Incentive – earn up to $25 per pay period toward premium reduction

Financial Security

• Life & Accidental Death & Dismemberment Insurance – 100% employer-paid
• Short & Long-Term Disability Insurance – 100% employer-paid
• 401(k) Plan
• Profit Sharing Stock Option
• Health Savings Account (HSA) contributions for HDHP participants

Paid Time Off

• Vacation time
• Sick Time
• Personal Day
• 11 Paid Holidays
• Paid Bereavement

Additional Benefits

• Paid time to volunteer (when representing FFBT and supervisor approved)
• Voluntary Donated PTO Program
• Employee Assistance Program
• Travel Assistance Program
• Educational Assistance Program
• Corporate Discounts
• Employee Referral Program
• Stock Purchase Loan Option
• Retirement Plan Counseling
• Wellness Program
• Gym Reimbursement
• Employee Quarterly Recognition Program
• AFLAC supplemental benefits
• Cincinnati Life supplemental coverage
• Family Medical Leave
• Paid Bereavement Leave
• Maternity Leave Policy