Primary Location: 4027 Lake Drive SE, Grand Rapids, MI 49546
Employee Status: Full-Time
Workplace Type: Fully On-Site
Who we are:
At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.
About this position:
LMCU is looking for a Loan Service Specialist to assist members and LMCU staff with inquiries relating to all Loan Service functions. This Individual will be responsible for effective communication with members, and internal staff while demonstrating LMCU's Five Star Promise.
What you’ll do:
Answer phone calls from members and LMCU staff relating to all Loan Service functions including but not limited to, Release of liens, title questions, processing payoff letters, rates, updating member information, updating insurance, providing monthly billing statements, payment reversals, due date changes, and processing skip-a-payment.
Assist with monitoring the Loan Service inbox and responding to member and LMCU staff emails.
Maintains accurate and complete member account information.
What You’ll Bring:
3 or more years of similar or related experience, including preparatory experience.
Exemplary communication and member service skills.
Financial institution experience, including exposure to working with consumer loans
What you’ll get:
All Employees: weekly pay and retirement savings options.
Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.
To see a full list of our benefit offerings, check out this helpful guide!
Have additional questions about the role? Email the Talent Acquisition Team at: Careers@lmcu.org
If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to P.O. BOX 2848, Grand Rapids, MI 49501-2848.
You’ll enjoy a rewarding, professional environment where you’ll be encouraged to innovate and excel. We're committed to your empowerment as an employee, providing ongoing training, support, and opportunities to achieve your career goals.
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