Job Description

At Blue, we discover pathways to realize your possibilities! Our Loan Processor I is responsible for providing prompt, accurate, and proactive member service while working with members and credit union staff to complete all processing activities for consumer loan applications (unsecured and collateralized, excluding real estate and business loans). Takes ownership of gathering required documentation and stipulations directly from borrowers and coordinating loan closings to ensure loans are complete, compliant, and funded accurately with minimal handoffs.

Major Duties and Responsibilities

• Loan File Review, Preparation & Funding – Reviews assigned consumer loan applications to verify all required applicant, collateral, and pricing information is accurate and complete. Completes all required pre-funding tasks and produces loan closing documents. Coordinates loan closings with borrowers, whether through electronic signature or in-person appointments based on loan type or member preference. Ensures loans are funded accurately and within established timeframes.
• Borrower Communication & Stipulation Collection – Proactively contacts members to obtain all required stipulations such as income verification, insurance, or proof of collateral. Confirms all items are received, documented, and meet policy standards prior to funding. Collaborates with Loan Officers and Underwriters to resolve open items and ensure a smooth funding experience.
• Service & Turnaround Management – Maintains established service levels for loan processing turnaround times. Prioritizes workload to meet daily, weekly, and monthly funding goals while sustaining a high level of accuracy and member satisfaction.
• Documentation & Vendor Coordination – Works with third-party vendors to obtain necessary documentation such as titles, insurance verifications, and credit reports. Reviews documents for accuracy and completeness before attaching to loan records.
• Member Experience & Communication Standards – Responds to loan-related inquiries in a timely, professional manner. Maintains clear, kind, and solution-focused communication with members, teammates, staff, and vendors. Consistently represents the credit union’s service philosophy through all interactions.
• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Knowledge and Skills

Experience

A minimum of one year up to two years of similar or related experience, including preparatory experience. Prefer one year of lending experience or two years of financial institution experience.

Education/Certifications/Licenses

A high school degree or equivalent

Interpersonal Skills

Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications require shorter and not in-depth discussions most of the time.

FULL TIME POSITION

Starting Range: $19.82 - $22.21

Full Range: $19.11 - $28.66

ADA Requirements

Physical Requirements

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must by capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.

Mental and/or Emotional Requirements

Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.

For more information about being a Blue employee please check out these links for a glimpse at the culture and opportunities we strive to provide for our employees:

Employee Benefits

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At Blue Federal Credit Union, we don’t just accept difference – we celebrate it! We are committed to providing an inclusive and welcoming environment for all our staff and members. Blue FCU is proud to be an equal opportunity workplace. We will consider applicants for this position without regard to any category protected by applicable federal, state or local law, including but not limited to race, color, religion, sex (including pregnancy), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. All employment decisions are made based on qualifications, merit, and business need.