Job Description

At Summit Credit Union, we know that a smooth and efficient mortgage process creates confidence and trust for our members during one of life’s most important financial decisions. When loan operations work seamlessly, members experience clarity, speed, and exceptional service at every step.

As a Loan Processor 1, you’ll play a key role in supporting the mortgage loan process from application through closing. Through attention to detail, strong communication, and collaboration, you’ll help ensure accurate, compliant, and timely loan completion while delivering a high-quality member experience.

What You’ll Do (Your Impact)

• Support mortgage loan processing or closing activities, including documentation, verifications, and file preparation
• Submit complete and compliant loan applications to underwriting with all required documentation
• Monitor loan pipelines daily to ensure timely progression and completion of tasks
• Collaborate with underwriters, Mortgage Loan Officers, and internal and external partners to optimize the loan experience
• Prepare loan documents and maintain accurate, organized member files
• Ensure final closing packages and figures are delivered to appropriate parties within established timelines
• Communicate clearly and consistently with members throughout the loan process across multiple channels
• Resolve routine and complex issues using strong problem-solving and customer service skills

What You Bring

• High school diploma or equivalent required; additional coursework in real estate, lending, or related field preferred
• Ability to obtain and maintain NMLS registration
• Minimum of 1 year of experience in a mortgage lending environment
• Basic to intermediate knowledge of mortgage laws and regulations
• Strong attention to detail with the ability to perform accurate, detail-oriented work
• Intermediate mathematical skills (including calculations involving decimals, percentages, and fractions)
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Strong interpersonal, verbal, and written communication skills
• Ability to problem-solve, investigate issues, and follow up effectively with members and colleagues
• Ability to manage multiple priorities in a fast-paced environment

Why You’ll Love Working Here

• A meaningful role supporting members through important financial milestones
• Opportunities to collaborate across teams and grow your mortgage lending expertise
• A culture focused on service excellence, teamwork, and continuous improvement

Additional Details

Physical Demands

While performing the duties of this position, the employee is required to sit, stand, and walk, and use hands and fingers. The employee may occasionally reach above and below shoulder level and lift, push, pull, and/or carry up to 10 pounds.

Environmental/Working Conditions

Work is performed in a typical administrative setting with climate control and appropriate lighting. Travel to branches may require exposure to outdoor and traffic conditions.

Equipment Used

A variety of office equipment, including telephone, printer, PC, and mobile devices.

Our Commitment

At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status, or any other characteristic protected by local, state, or federal law.

We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are based on qualifications, merit, and business need.

Ready to Make an Impact?

If you’re passionate about delivering accurate mortgage processing and creating a positive experience for members—we’d love to meet you.