Job Description

What You'll Be Doing

A Loan Processing Specialist supports the end-to-end lending process from application to origination to servicing. Ensures adherence to compliance and regulatory driven requirements, deadlines and procedures throughout the life of various lending products offered by Bank Iowa. This position will be responsible for providing an accurate, efficient and consistent flow of information between relationship managers and operational teams ensuring that agreed upon service level agreements are maintained. In addition, this role will be particularly focused on maintaining complete loan files in Bank Iowa’s electronic document warehouse. Provides a friendly, quality internal and external client experience and treats internal and external clients with respect and dignity at all times.

Core Responsibilities

• Prioritizes the creation and on-going maintenance of accurate and comprehensive loan files in OnBase that adhere to bank loan file standards in a timely manner.
• Collects loan applicant financial data, organizational and background information to assist Relationship Managers in determining the general credit worthiness of the prospect and the specific merits of the loan request.
• Coordinates the handoff of client and loan information between Relationship Managers, Loan Doc Prep and Loan Servicing/Ops teams.
• Assembles and reviews loan closing packages to ensure loan terms are accurate, format is consistent with bank practice, documentation and information are complete, and notifications and deadlines are met.
• Works with relationship management team to ensure pre & post loan close checklists are followed and reviewed in a timely manner.
• Provides direct service to loan clients including answering client inquiries regarding loan terms, blue book values, and other miscellaneous questions.
• Receives and processes loan payments and fees.
• Monitors and reviews various reports for past dues and other maintenance items.
• Develops and maintains a comprehensive knowledge of relevant regulations, policies, processes, and lending products.
• May occasionally be called on by leader to perform Loan Doc Prep duties during seasonal peaks periods.
• Resolves issues and problems constructively and collaboratively, escalating to their leader when appropriate.
• Responsible for respectful and constructive interaction with both internal clients (Relationship Management staff) and at the direction of Relationship Management staff, external clients.
• Interacts with a variety of professionals and represents the bank in interactions with bank clients and other professionals.

General Responsibilities

• As available, assists other Loan Processing Specialists in different locations with similar tasks.
• Has access to confidential information relating to clients and accounts. Protects the privacy and confidentiality of clients, other team members, and work.
• Performs other bank related duties as assigned by leader.
• Understands and complies with banking regulations by following bank policies and procedures. Stays abreast of relevant regulations, current industry matters, and any changes implemented internally to ensure compliance.
• Regular client contact at the direction of the relationship manager.

Requirements

Required Education & Experience

• High School Diploma/G.E.D.
• At least one-year previous work experience in a professional office environment preferred.
• Proficiency in the use of LaserPro & OnBase or similar solutions preferred.

Additional Qualifications Include

• Ability to exhibit our values; Think Big, Be People-Centered, Enable Great Things, and Bring your Best.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Excellent interpersonal skills, ability to work collectively in team environment and across multiple business units.
• Demonstrated ability to handle multiple tasks quickly and proficiently.
• Demonstrated ability to work with client information in a confidential and professional manner.
• Knowledge of Microsoft Office including MS Word, MS Excel and PowerPoint.

What you’ll love about us

Our team members love working here, and the prevailing reason is this: our people. In addition to the great team you will be a part of, here are some of the other reasons why our team members love working here.

• A competitive financial package we want you to bring your best so in addition to your compensation, every team member receives a bonus opportunity, a generous 401k match, and discretionary profit sharing.
• Robust benefits and wellness - we are proud to offer health, dental and vision insurance as well as a wellness program designed to help drive down your premiums for benefits-eligible team members. Our wellness initiatives promote positive change and allow our team members to think big.
• Blending work and life – As a people-centered organization, each team member is provided a generous PTO bank. Bank Iowa team members receive 11 paid observed holidays, 100% paid parental leave, an opportunity for sabbatical leave, generous bereavement, and an employee assistance program designed to support team members throughout various stages in their lives.
• Continued learning opportunities – Bank Iowa enables great things and supports team member development at every stage of your career. Our development approach focuses on your innate talents and developing those into areas of strengths. Learning experiences are available in formal & informal training settings, as well as, on-the-job training. Development programs are available in-person and online. Our tuition reimbursement program is available to support formal education programs.
• Community Involvement – Our team members are active members of their communities and people-centered. Bank Iowa aspires to be a center of influence in each of the 22 communities we are located in. In addition to company-sponsored volunteer opportunities, we offer paid volunteer time off (VTO), which allows team members to give their time to organizations they care about, without having to use PTO.
• Recognition – Bank Iowa is proud of our team members who “Live our Values”. Our peer nominated recognition program presented annually, recognizes and celebrates team members who exemplified our values from the past year.

Our People-Centered Culture

At Bank Iowa our purpose is to Empower People, Inspire Success and Foster Growth Bank Iowa is one of the leading independent Ag banks and the second-largest family-owned bank in the state of Iowa. Our bank family consists of team members and clients throughout Iowa who we serve in our 22 communities.

At Bank Iowa, we’re proud to put people first, and we value our team members as much as our clients. We support team member development by focusing on their innate talents and developing those into areas of strength. We offer an environment where people care about each other like family. If you’re looking for a career with colleagues who have the opportunity to bring their best, think big, and enable great things, Bank Iowa is the place for you.

Bank Iowa is an equal opportunity employer with a passion for creating an inclusive environment where all people are truly welcomed, valued and respected – for all of who they are – regardless of differences. All applicants will be considered for employment without regard to age, race, color, sex, pregnancy, sexual orientation, gender identity, military service, national origin, religion, physical or mental disability, genetic information, or any other classifications protected by applicable federal, state or local laws.