Job Description

Truehold is one of the nation’s leading platforms at the intersection of real estate and finance, with 200+ employees operating across 15+ markets. As Truehold continues to scale, we are building a best-in-class mortgage operation focused on investor and DSCR lending combining institutional rigor with startup speed.

This is a high-impact operational leadership role within a rapidly growing business line. We are seeking a senior, entrepreneurial Processing Manager who not only executes loan files end-to-end with excellence, but also helps build and formalize the systems, SOPs, and infrastructure that will power the next stage of Truehold’s mortgage growth.

The ideal candidate thrives in fast-moving environments, takes full ownership of complex loan files, and is motivated to bring structure, consistency, and scalability to a developing platform.

Key Responsibilities

Operational Leadership & Process Development

• Design, document, and continuously improve standard operating procedures (SOPs) for loan processing
• Build scalable workflows, condition management frameworks, and documentation standards
• Partner with leadership to establish KPIs, SLAs, and quality control benchmarks
• Identify bottlenecks and recommend process enhancements to increase efficiency and reduce defects
• Assist in selecting and optimizing technology tools, lender portals, and LOS workflows
• Support onboarding and training of new processors as the team grows
• Help establish best practices for communication cadence and milestone transparency

Loan Execution & Pipeline Management

• Process DSCR and investor mortgage loans from initial disclosure through closing
• Review, verify, and organize borrower, property, and third-party documentation to ensure complete and high-quality loan files
• Calculate and validate DSCR metrics, rental income, and cash-flow inputs in accordance with lender guidelines
• Submit loan files to underwriting and manage underwriting conditions through final approval and clear-to-close
• Proactively identify and resolve issues to maintain timeline integrity and closing targets
• Maintain accurate loan notes, document tracking, and status updates in the loan origination system and lender portals
• Ensure compliance with investor requirements, internal policies, and regulatory standards
• Serve as a senior point of contact for loan officers, wholesale account executives, underwriters, borrowers, title/escrow, appraisers, and third-party vendors

Required Qualifications

• 4+ years of mortgage loan processing experience, with meaningful exposure to DSCR and investor loan products
• Strong understanding of wholesale broker processes and lender portal submissions
• Demonstrated ability to independently manage complex files and resolve underwriting challenges
• Deep familiarity with investor documentation, rental income analysis, and cash-flow calculations
• Proven experience improving processes or building documentation within a team
• Exceptional organizational skills and attention to detail
• Strong written and verbal communication skills

Preferred Qualifications

• Experience with non-agency or non-QM investor lending
• Experience in a scaling or high-growth mortgage operation
• Prior experience mentoring or training junior processors
• Comfort operating in a startup-style, fast-paced environment

What Success Looks Like

• Files move efficiently with minimal defects and reduced condition cycles
• SOPs and workflows are clearly documented and adopted by the team
• Turn times improve as volume scales
• The processing function becomes repeatable, measurable, and scalable
• Cross-functional stakeholders view processing as a structured and reliable partner

We Provide:

• Competitive compensation and benefits
• Marketing and brand presence in the investor ecosystem
• Entrepreneurial environment with opportunity to grow with a rapidly scaling mortgage platform
• Exposure to a high-volume investor and SFR lending ecosystem

Disclaimer: Due to the nature of this role, final candidates may be subject to additional background screening, including a credit report, where permitted by law