Job Description

Position: Loan Processing Administrator

Salary: PHP 45,000-PHP 60,000/month + annual bonus

Working Hours & Conditions: Mondays to Fridays, 9:00am to 6:00pm VIC Melbourne time

Holidays: Victorian Australian Holidays

ABOUT THE COMPANY:

The company is a leading Australian mortgage brokerage firm, recognized as one of Australia's top brokerages nationally. Based in Melbourne, the company specializes in helping clients secure the right home loan for purchasing, refinancing, construction, and even complex situations by providing expert guidance, comparing options from a panel of over 40 lenders.

We’re looking for a detail-oriented, proactive, Loan Processing Administrator with 1-3 years experience in the Australian mortgage space, who’s ready to take the next step in their career and move into a more ownership-driven role.

This position is ideal for someone who’s developed a strong foundation in loan processing and is now looking to take greater control of files, manage their own pipeline and play a more central role in the end-to-end application process.

This is a client-facing role, where you’ll act as the key point of contact, managing communication with clients, referral partners, conveyancers, builders and real estate agents throughout the process.

RESPONSIBILITIES:

• Manage your own loan application pipeline end to end from submission through to settlement, acting as the main point of contact for clients, referral partners and agents
• Provide consistent, proactive updates to clients and stakeholders to ensure a smooth and transparent experience
• Liaise with lenders, solicitors and third parties, proactively following up and escalating where required to meet timeframes
• Identify and resolve issues quickly to keep applications progressing
• Prepare and submit loan application documents and supporting packs
• Collect, organise and maintain all client documentation, ensuring files are accurate, complete and compliant
• Maintain and update CRM systems with accurate client and loan information
• Track application progress and coordinate tasks to support brokers and ensure deadlines are met
• Provide day to day administrative support including managing emails, calendars, valuations and pricing requests

Requirements

QUALIFICATIONS:

• Minimum 1–3 years experience in Australian mortgage processing, credit analysis, or broker support
• Strong understanding of AU lending policies, documentation, and compliance requirements
• Hands-on experience with ApplyOnline and/or lender systems
• Hands-on experience with ordering valuations and completing lender pricing
• Familiarity with CRM tools such as SalesTrekker, Mercury, MyCRM, or similar
• Excellent attention to detail and organizational skills
• Strong written and verbal English communication skills
• Confident in coordinating directly with clients, with the ability to build rapport and handle one-on-one interactions with clients both via phone and email.

PERSONALITY ATTRIBUTES:

• Strong interpersonal skills with a friendly, approachable, and positive personality
• Brings a good balance of professionalism and warmth; someone who is engaging and easy to work with
• A team player who enjoys collaborating and contributing to a supportive, group-oriented environment
• Proactive and reliable, with the ability to take ownership of tasks as they progress into more independent responsibilities

Benefits

BENEFITS:

• 100% remote work
• Day shift schedule; no graveyard and weekends off
• Paid leave credits: 15 Vacation, 3 Bereavement, 5 Emergency
• Supportive, fun, and growth-focused work culture
• Join a team of 8+ staff based in the Philippines
• Yearly bonus (5 to 6 digits depending on company settlements)