Job Description

Our client, a financial services company is looking to hire a highly organized and proactive Operations Manager.

the operations manager will drive efficiency, accountability, and operational excellence across the organization.

This role plays a critical part in ensuring smooth day-to-day operations, supporting deal execution, maintaining internal processes, and fostering a productive work environment.

Responsibilities:

• Monitor employee performance and accountability, working alongside team leaders to identify and resolve personnel-related issues.
• Ensure operational workflows run efficiently by tracking contracts, deals, and projects, and confirming timely submissions and follow-through.
• Facilitate clear communication between clients, sales teams, and internal staff to prevent delays and bottlenecks.
• Assist with deal management by addressing concerns during negotiation and execution phases.
• Review reports, documentation, and submissions to ensure accuracy, clarity, and readiness prior to final delivery.
• Support teams with complex client communications by providing guidance and structure.
• Develop, document, and maintain Standard Operating Procedures (SOPs) to standardize processes and improve consistency across the organization.
• Oversee and manage the company’s Paid Time Off (PTO) tracking process, ensuring accurate recordkeeping and compliance with internal policies.
• Evaluate, implement, and oversee software solutions designed to enhance operational efficiency, including staff training and system integration.
• Track workflow progress to ensure all tasks and initiatives move forward without unnecessary delays.
• Carry out additional operational responsibilities as needed to support business objectives.

Qualifications:

• Strong organizational skills with exceptional attention to detail.
• Excellent written and verbal communication abilities.
• Proven ability to hold team members accountable while maintaining a professional and supportive environment.
• Experience in operations management or a similar role, preferred.
• Strong project management skills with the ability to manage multiple priorities simultaneously.
• Comfort and proficiency working with various software tools and operational systems.
• Problem-solving mindset with the ability to identify inefficiencies and implement practical solutions.

Location: Brooklyn NY
Salary: $150K