Job Description

Bring your operational leadership skills to a role where execution quality and risk discipline matter every day.

Job summary

As a Manager, Real Estate Documentation and Closing within Real Estate – Documentation and Closing, you will lead a high-performing operational team supporting commercial real estate loan documentation and closing activities, with accountability for quality, throughput, and risk management. You will oversee daily production, manage work intake and prioritization, and ensure accurate, timely delivery aligned to service level and control expectations. You will identify risks and bottlenecks early, escalate with clear options, and drive improvements that strengthen controls and reduce rework. You will help build a strong team culture focused on ownership, precision, and continuous learning.

Job responsibilities

• Lead daily production execution by allocating work, monitoring throughput, and preventing backlogs and service level breaches
• Perform end-of-day controls to confirm requests are assigned, actioned, and completed within required timelines
• Identify risks, bottlenecks, and control gaps; escalate proactively with proposed actions and expected impacts
• Drive process governance and continuous improvement by recommending procedure enhancements informed by production trends
• Ensure process updates are communicated accurately and maintain current procedure documentation for the team
• Oversee operational support for loan closing and collateral readiness, including tracking required documentation through to completion
• Partner with internal stakeholders and third parties to ensure documentation is received, tracked, and imaged in accordance with policy
• Resolve documentation exceptions required to satisfy collateral requirements for closed loans
• Oversee quality control across key regulatory and compliance-related request types (for example, flood and appraisal-related reviews)
• Maintain strong stakeholder management and clear status reporting to support deadlines and execution quality

Required qualifications, capabilities, and skills

• Demonstrated people leadership experience in an operational, deadline-driven environment
• Strong written and verbal communication skills, with the ability to explain issues and solutions clearly
• Proven ability to manage competing priorities, multitask effectively, and deliver under time-sensitive deadlines
• Strong attention to detail with an analytical, risk-aware mindset
• Ability to identify control gaps and propose practical, measurable remediation actions
• Proficiency in Microsoft Office applications and the ability to learn new systems quickly
• Ability to work independently with minimal supervision and collaboratively as part of a team
• Demonstrated ownership mindset and ability to drive work to completion

Preferred qualifications, capabilities, and skills

• Experience supporting commercial real estate lending operations (documentation, closing, or collateral processes)
• Experience reviewing legal or lending documentation (for example, loan agreements, promissory notes, mortgages)
• Experience partnering with external vendors, law firms, and third parties
• Prior experience leading or supporting quality control activities within an operations function
• Experience driving process improvements using production trends, root cause analysis, and control feedback

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans