Job Description

About this Role

The Loan Operations Specialist II - Loan Servicing serves as a key resource within Loan Operations, with primary responsibility for the accurate and timely boarding of Commercial, Consumer, and Business Banking loans.

This role owns critical loan setup activities, ensuring new and renewed loans are established correctly within servicing systems and supported by complete and accurate documentation. The position also supports complex servicing functions, including participation loans, SOFR-based products, disbursements, funding activities, and wire transactions.

Success in this role requires a strong understanding of loan documentation, exceptional attention to detail, and the ability to identify and resolve issues before they impact downstream servicing processes. In addition, the Loan Operations Specialist II provides backup support across the Loan Servicing team to ensure operational continuity and consistent service levels.

In this Role You Will

• Serve as a primary specialist for the boarding of new and renewed Commercial, Consumer, and Business Banking loans, ensuring all loan terms, structures, collateral, interest calculations, and system data are accurately established.
• Review loan documentation to validate completeness, accuracy, and consistency prior to loan boarding.
• Identify and resolve documentation, funding, and setup discrepancies before loans are activated within servicing systems.
• Coordinate with lenders, loan assistants, credit administration, and other internal partners to obtain missing information and facilitate timely loan boarding.
• Perform quality control reviews of boarded loans to ensure compliance with internal procedures and regulatory requirements.
• Process and maintain SOFR-based loan accounts, rate changes, rollovers, and related servicing activities.
• Administer purchased and sold loan participations, including setup, maintenance, funding, and servicing functions.
• Process loan disbursements and funding transactions.
• Initiate and process outgoing wire transfers related to loan funding and servicing activities.
• Review and process incoming wire transfers, ensuring proper application and reconciliation.
• Review Encompass and HELOC documentation for completeness and accuracy prior to document upload and retention.
• Research, resolve, and communicate loan servicing exceptions and operational issues.
• Maintain accurate loan records and documentation in accordance with regulatory, audit, and internal policy requirements.
• Collaborate across departments to support efficient loan onboarding and servicing processes.
• Identify opportunities to improve loan boarding accuracy, operational efficiency, and risk mitigation.

Backup Loan Servicing Support

To support business continuity and departmental coverage, this position may also provide backup support for the following Loan Servicing functions:

• Loan and account maintenance.
• Payment processing.
• Loan and deposit reject research and resolution.
• Payoff quote preparation.
• Sentinel approvals and document review.
• Assignment spreadsheet maintenance for new and renewed loans.
• SBA servicing activities, including SBA 1502 reporting and SBA repurchases.
• GE/ReadyCap servicing functions.
• Overpayment checks and shadow payment processing.
• Loan close-down activities.
• Charge-off and nonaccrual processing.
• Risk rating maintenance and updates.
• Other Real Estate (ORE) servicing activities.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED) required
• Minimum of 3+ years banking experience and/or training in loan service or; equivalent combination of education and experience
• MS Word and Excel proficiency, 10 key calculator and computer keyboard by touch required
• Strong knowledge of general accounting principles, preferred

Compensation Disclosure

The range for this role takes into account many factors that First Bank considers when making hiring decisions, including but not limited to prior experience, skill set, training, and other internal business and organizational factors. First Bank generally does not hire at or near the top of the stated range. The range is driven by the geographic location of the anticipated hiring location; however, the specific range may vary depending on the geographic location for remote positions. Compensation decisions depend on the specific facts and circumstances of each hiring instance.

A reasonable estimate of the current pay range is $22.75 - $27.75

About Us

Be a part of a growing company that is truly committed to its employees and clients. Consider joining the First Bank family. As a member of our family, you are part of one of the largest independent banks in the U.S. We are proud of our growth and success over the past 100 years and look forward to a bright and promising future.

Diversity

At First Bank one of our biggest strengths is the diversity of our people. Our mission is to capitalize on the diversity of our associates and promote personal and professional development throughout every area of the organization. We encourage diversity by actively seeking employees from various backgrounds, walks of life, and job skills. We strongly encourage you to apply whenever a First Bank job opportunity interests you.

First Bank is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

At First Bank, we embrace a hybrid work environment which allows employees to work at least three full days in the office with more or all in-office days expected of our client facing teams and the groups that support them in the business.