Job Description

Who We Are

Five Star Bank is an award-winning and high performing $5 Billion community business bank operating through 9 offices - 5 in the Capital Region, 1 in Chico, 1 in Redding, 2 in the San Francisco Bay Area, as well as administration offices in Newport Beach and Downtown Sacramento. With an emphasis on commercial real estate and small to medium sized businesses, we partner with organizations to help them be successful by providing highly customized banking solutions. Organizations bank with us because of our entrepreneurial and empathetic spirit, speed to serve and deep connection to our market. And they trust us.

The Loan Operations Specialist is responsible for overseeing and managing centralized loan operational support functions that span the loan lifecycle. This role acts as a key control and coordination point between Credit Administration, Loan Administration, Compliance, and Lending teams to ensure data integrity, reporting accuracy, system governance, regulatory support, and operational efficiency of the Bank’s loan portfolio.

Essential Job Functions

• Maintain accurate and timely loan and credit data within nCino, Silverlake, and related loan systems
• Track loan approvals, conditions, and operational milestones to ensure effective handoffs between departments
• Assist in preparing Management Loan Committee packages, minutes, and approval communications
• Disseminate approved credit authorizations, memoranda, and operational updates to appropriate Bank staff
• Monitor and maintain appraisal checklist tracking and real estate evaluation records
• Track collateral-related exceptions including property taxes, hazard insurance, and third-party inspections
• Maintain and monitor loan officer ticklers and system-based exception reporting
• Assist with data quality reviews and reconciliations for key loan and credit reporting
• Support preparation of monthly and quarterly loan portfolio reports for management and the Board
• Assist with Compliance, Audit, and Regulatory requests by compiling loan data and supporting documentation
• Track and support specialized loan programs and portfolio monitoring initiatives
• Assist with system testing, process improvements, and implementation of loan-related enhancements
• Serve as operational backup support for loan boarding and documentation processes as needed
• Other duties as assigned

Requirements

Requirements

• 2+ years previous experience in loan operations, credit administration, or commercial banking operations.
• Working knowledge of loan policies, procedures, and regulatory standards
• Strong attention to detail and data accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Strong written and verbal communication skills
• Proficiency with Jack Henry systems, nCino, Microsoft Office products, and loan reporting tools

Physical Demands

While performing the duties of this position, the employee is in regular communication, is required to use various tools or objects, and have the mobility to move about the office. The employee occasionally lifts and/or moves objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

Other Duties

The purpose of the job description is to outline the duties and responsibilities for which the position is held accountable. The job description does not restrict the right of management to change, alter or reassign duties at any time with or without notice.

EEO Statement

Five Star Bank is an Equal Employment Opportunity (EEO) employer and is committed to creating and maintaining a work environment that is free from all forms of discrimination and harassment. The Five Star Bank EEO policy prohibits harassment or discrimination due to age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, race, religious creed, sex (including pregnancy, childbirth, breastfeeding, and any related medical conditions), sexual orientation, and any other classification protected by federal, state, or local laws, regulations, or ordinances. It also prohibits retaliation for engaging in protected activity, such as filing a discrimination or harassment complaint or participating in an EEO investigation. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to access our website, you can request reasonable accommodation by sending an email to HR@fivestarbank.com

NOTE: Five Star Bank personnel are employed on an at-will basis. All employment is at-will and can be terminated with or without cause, at any time, by the Employee or by Five Star Bank for any reason or no reason whatsoever, with or without notice.