Job Description

Loan Operations Assistant Manager

Location: Greater Sacramento Area, CA

Compensation: Base + Bonus & Profit Sharing

Position Overview

We are partnering with a well-established community bank seeking an experienced Loan Operations Assistant Manager to help oversee daily loan servicing operations across commercial, consumer, and mortgage portfolios.

This is a hands-on leadership opportunity for someone who brings strong technical loan operations experience, enjoys developing employees, and can help drive operational efficiency. The Assistant Manager will work closely with the Loan Operations Manager, providing day-to-day leadership, supporting process improvements, and ensuring accurate and compliant loan servicing.

Key Responsibilities

• Assist in leading, coaching, and developing the Loan Operations team, including training, performance management, and workflow oversight.
• Oversee daily loan servicing activities, including loan boarding, payment processing, payoffs, escrow administration, disbursements, and balancing.
• Support servicing activities across commercial, consumer, and mortgage loan portfolios.
• Provide guidance on complex operational matters, including non-accrual loans, charge-offs, and OREO.
• Monitor departmental workflows, service standards, and internal controls to ensure accuracy, efficiency, and regulatory compliance.
• Identify opportunities to improve operational processes, procedures, and systems.
• Partner with IT and external vendors on system enhancements, testing, implementations, and issue resolution.
• Support internal audits, regulatory examinations, reporting, and documentation requirements.
• Serve as a primary resource for employee questions and operational escalations.
• Act as backup to the Loan Operations Manager and remain actively involved in daily operations as needed.

Qualifications

Required:

• Minimum of 8 years of experience in bank or credit union loan operations.
• At least 3 years of supervisory or management experience.
• Strong working knowledge of loan servicing functions, including loan boarding, payments, payoffs, escrow, and reconciliations.
• Experience supporting commercial, consumer, and mortgage loan products.
• Demonstrated ability to lead employees, manage workflows, and resolve operational issues.
• Understanding of banking regulations, operational controls, and compliance requirements.
• Bachelor's degree in Business, Finance, Accounting, or a related field, or equivalent experience.

Preferred:

• Experience with FIS, LaserPro, OnBase, or Abrigo.
• Knowledge of non-accrual loans, charge-offs, and OREO processes.
• Experience supporting audits, regulatory examinations, and system implementations.
• Background with a community or regional bank or credit union.

Compensation & Benefits

• Base Salary: DOE
• Performance-based bonus opportunities
• Profit-sharing program
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Generous paid time off
• Employee stock purchase opportunities
• Professional development and advancement opportunities

Why Consider This Opportunity?

This is an opportunity to take the next step in loan operations leadership with an established community banking organization. The position offers broad exposure across multiple lending products, meaningful involvement in departmental decision-making, and the ability to make a direct impact on team development and operational performance.

Interested in learning more? Contact us for a confidential conversation.