Job Description

Loan Opener

Department: Operations

Employment Type: Full Time

Location: Branch Operations

Compensation: ₱25,000 - ₱35,000 / month

The Mortgage Loan Setup Specialist streamlines the front end of the mortgage process by completing all third‑party order-outs, verifications, initial disclosures readiness, and pre-processing file scrubs. This role ensures files are accurate, compliant, and fully documented so they can move quickly from application to processing/underwriting.

Key Responsibilities

• Third‑party orders and verifications
  • Order Evidence of Insurance (EOI), Replacement Cost Estimator (RCE), and insurance invoices
  • Obtain Written and Verbal Verifications of Employment (WVOE/VVOE)
  • Request Verifications of Mortgage (VOM) and Verifications of Rent (VOR)
  • Order IRS tax transcripts (4506‑C) and credit supplements
  • Secure collection and debt payoff statements
  • Order appraisal through approved AMCs
  • Pull flood certifications
  • Run DataVerify (or equivalent) reports
  • Validate property address via USPS
• HOA/condo and insurance documentation
  • Obtain Master Insurance and HOA certifications/questionnaires
  • Coordinate condo project review/approval as required (agency/investor)
• Title and payoff coordination
  • Request title work and manage title/escrow contacts
  • Order mortgage payoffs and confirm demands align with closing timelines
• Compliance and disclosures readiness
  • Prepare/mark files Ready to Send (RTS) for initial disclosure documents
  • Confirm data integrity for TRID‑related fields prior to disclosure issuance
• File setup and data integrity
  • Perform pre‑processing loan scrub; resolve data gaps and condition placeholders
  • Complete and maintain accurate file contact details
  • Enter and update loan scrub notes for downstream teams
  • Rename/index documents to loan stacking order and LOS standards
  • Pull and verify flood, USPS, and data‑validation outputs
  • Ensure all order-outs are tracked to SLA and follow up to clear exceptions

Skills Knowledge and Expertise

• 1–3 years of mortgage operations experience in loan setup, disclosures, or processing (preferred)
• Strong working knowledge of:
  • Order-outs: EOI, RCE, WVOE/VVOE, VOM/VOR, credit supplements, transcripts (4506‑C), flood certs, appraisal ordering, title requests, payoffs
  • HOA/condo documentation (master insurance, HOA certs, condo project eligibility)
  • TRID/ECOA basics and initial disclosure readiness requirements
  • Loan Origination Systems (e.g., Encompass, ICE), appraisal and credit bureau portals, DataVerify (or similar), flood vendors, USPS tools
• High attention to detail with excellent document indexing and data-entry accuracy
• Strong time management; able to prioritize multiple files and meet SLAs
• Clear written and verbal communication with borrowers, lenders, title/escrow, HOAs, AMCs, and insurance agents
• Problem-solving mindset to resolve documentation gaps and exceptions quickly
• Proficiency with spreadsheets and checklists for pipeline tracking and follow‑ups

Benefits

• Above market salary
• HMO with free dependent
• Paid leave incentives
• Performance based Incentives
• Quarterly Company Events
• In-depth training for career growth

Great Company Culture and HR experience