Job Description

Under the direction of the Lead/Primary Loan Originator, performs office or non-manual work directly related to the management or general business operations of PrimeLending and its customers and markets and promotes PrimeLending products and services to the team’s client base of realtors, builders, bank officers and potential and past clients. In addition acts as a liaison between the Lead/Primary and/or other team loan originators, in-process customers and branch operations staff.

• Markets and promotes PrimeLending’s financial products;
• Team Originators will not be subject to the minimum personal production standards for Loan Originators in order to qualify for a team relationship.
• Handles loan volume as directed by each team loan originator in a timely and efficient manner, while obtaining working knowledge of Company products as well as private and Government insured mortgage guidelines.
• Monitors overall customer interaction and interfaces with all parties involved on each individual loan from application to closing, including but not limited to counseling and pre-qualifying potential home buyers.
• Collects and analyzes information regarding the customer’s income, assets, investments or debts.
• Schedules appointments with potential customers for the team loan originator(s).
• Interacts and interfaces with all parties involved in each individual loan transaction from application to closing.
• Obtains all necessary support documents including the appropriate fees and collects additional documents and promptly communicating loan status to all interested parties. Obtains remaining or uncollected loan documentation after closing.
• Negotiates terms and conditions of loans with customers.
• Stays abreast of changes in rules and regulations pertaining to private and government insured mortgages.
• Maintains a professional image and adheres to standards consistent with company policies and procedures.
• Meets customer service standards as outlined by management.
• Other functions as needed.

• High school diploma or equivalent and appropriate licenses as required by state.
• One to two years of sales or mortgage banking experience preferred.
• Valid driver’s license and current automobile liability insurance.
• Interacts with regional & corporate departments, as well as realtors, sales agents, builders, appraisers, etc.
• Demonstrated judgment and decision making ability. Excellent and effective presentation and communication skills, both verbal and written.
• An ability to quickly assess and process large amounts of information, and must be able to use designated technology.
• Must continue to expand knowledge of issues influencing the industry and the organization.
• Must be organized and detail-oriented and possess ability to prioritize work load based on loan volume.
• Must be proficient in required origination technology and use of other office equipment.
• Must maintain confidentiality of borrower and/or company information.

*In accordance with U.S. Department of Labor Regulation Part 541–Exemptions under the Fair Labor Standards Act (FLSA) Section 13(a)(1) employees who meet certain tests will qualify for Exempt Status.

The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.

PrimeLending, a PlainsCapital Company®, is a people-first company on a mission to make the home loan process simple and stress-free. Since 1986, we’ve been working together as a team to support our customers, co-workers and communities and make a positive impact on all the lives of all we serve. Whether on the frontline working directly with customers in our branches or behind the scenes supporting our loan officers, our team members each play a vital role in delivering an outstanding customer experience.

Award-Winning Culture

Known for having an empowering, supportive culture, PrimeLending is a place where each individual has an important voice, can be themselves and thrives. Our organization exudes an infectious spirit of optimism and humanity, making PrimeLending a great workplace.

• #7 2023 Energage Top Workplaces in the USA1
• # 11 2023 Energage Top Workplaces in Financial Services1
• Top 25 2023 Fortune Best Workplaces for Women™2
• Top 25 2023 Fortune Best Workplaces in Financial Services™2
• Top 50 2023 Fortune Best Workplaces for Millennials™2
• #11 2023 Fortune Best Workplaces in Texas™2
• Scotsman Guide 2024 Top Workplaces3 (Editor’s Pick)
• #7 2023 Dallas Morning News Top Workplaces4

Key Facts About PrimeLending

• Established in 1986
• Part of Hilltop Holdings Inc. (NYSE: HTH) a diverse financial services company
• #11 2023 Top Retail Volume, Scotsman Guide
• #15 2023 Top Overall Volume, Scotsman Guide3
• 400+ purchase, renovation, refinance and reverse mortgage products
• National lender with coverage in all 50 states
• 2023 Best-in-Class Lender in 4 categories by MortgageCX5
• Branches located in 42 states
• 96% customer satisfaction rating6
• 4.9 national average star rating on Google
• 22,000+ five star Zillow reviews

1 Energage Top Workplaces Awards

2Great Place to Work

3Scotsman Guide

4The Dallas Morning News

5MortageCX

6Survey administered and managed by an independent third party following loan closing. PrimeLending received an overall 96% Customer Satisfaction Rating for the period 1/1/23-12/31/23.