Job Description

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Loan Officer Assistant

This position is primarily responsible for assisting the Loan Officer in day-to-day responsibilities as they relate to inputting
loans, contacting customers, gathering documents and business development.

Essential Job Functions & Responsibilities
This list of duties and responsibilities is not intended to be a complete list of all the duties and responsibilities performed by
incumbents. Duties, responsibilities and expectations may be added, deleted or modified at any time at the discretion of the
supervisor.
Assist the Loan Officer in developing a network of business with Realtors and builders.
Attend open houses or other events, when necessary, to discuss loan products, rates and/or other qualifications with
potential customers.
Interview borrowers to collect information for the loan applications.
Follow-up with borrowers to obtain information for the loan application and enter data into Shelter's point of sale
system.
Run credit reports and analyze credit as needed.
Analyze borrower information to determine if they qualify for a loan.
Discuss rates with borrowers.
Issue letters that disclose products, rates, criteria for qualifying for the loan and/or the terms of the loan.
Issue the pre-approval letter and conditional approval letters.
Answer borrower questions related to the loan application, product, rates and/or qualifications.

Minimum Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Required Competencies
Ability to negotiate persuasively to produce positive outcomes.
Ability to effectively listen and respond to customers' needs.
Ability to operate with an uncompromising set of principles that guide your actions.
Ability to exhibit professional written and verbal communication at all times.
Ability to seek to clarify and confirm accuracy of the understanding of the other individual's message.
Ability to build and maintain work relationships and contacts needed to effectively address issues and obstacles.
Ability to master new technical or business knowledge.
Ability to complete all steps of a process to ensure tasks are properly completed and error-free.
Ability to adapt to the needs of the business.
Ability to demonstrate a high degree of business professional behaviors including punctuality, attendance, responsiveness,
and dependability.
Required Level of Education
High school diploma or GED.
Required Minimum Years of Experience
One year of administrative experience.
Additional Required Skills, Knowledge, Abilities
Working knowledge of Microsoft Word and Excel.
Strong mathematical skills, with the ability to calculate rate, ratio and percentages.
Required Licenses, Certificates, or Registrations
Must have an active state MLO license in each state where business will be conducted.

Preferred Qualifications
The education, experience, knowledge, skills, and abilities listed below are valued, but not required to perform this job
successfully.
Preferred Knowledge, Abilities, Licenses, Certificates, or Registrations
Prior work experience within the mortgage lending industry.

Physical Demands & Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Physical Demands
Peripheral Vision - Ability to observe an area that can be seen up and down or to the left and right while eyes remain fixed
on a given point (i.e. monitors, control panels, driving in various traffic conditions, operating heavy equipment).
The employee in this position will be required to: regularly (more than 2/3 of time) sit, talk, hear; frequently (between 1/3

Work Environment
Noise Level: Moderate - less than 85 decibels (i.e. business office with computers and printers, light traffic, riding in truck,
receptionist area)

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave

• Adoption Assistance

• Tuition & Certification reimbursement

• Employee Mortgage Loan Program

• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)

• Matching Gifts Program - dollar-for-dollar up to $1,000

• Access to grants, nonprofit resources, and volunteer opportunities

• More than $6,000,000 donated since 2020

• 1 in 5 employees participates in at least one Employee Resource Group (ERG)
  

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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