Job Description

Financial Freedom Happens Here – and it starts with YOU.

At FAIRWINDS Credit Union, we’re more than a workplace; we’re a team on a mission. Join the credit union nationally endorsed by The Dave Ramsey Show, where every day is a step toward financial freedom — for our members and for you.

As a Loan Officer I on our Digital Lending team, you’ll play a key role in helping members achieve their financial goals through personalized lending solutions and consultative service. You’ll guide members through the lending process, uncover opportunities to deepen relationships, and provide financial solutions that make a meaningful impact.

Your Role in Our Mission:

• Meet or exceed assigned consumer lending and sales goals.
• Guide members through loan options, terms, and rates while tailoring solutions to fit their unique financial needs.
• Interview members and process loan applications accurately and efficiently.
• Perform credit checks, verifications, and required calculations to support lending decisions.
• Prepare loan applications for closing and booking.
• Build stronger member relationships by identifying opportunities for additional products and services.
• Proactively recommend solutions that complement members’ immediate and long-term financial goals.
• Communicate with members regarding loan accounts, application status, and service-related questions.
• Assist members in resolving loan account discrepancies and service concerns.
• Serve as a resource and work leader for loan interviewers and processors when needed.
• Maintain compliance with credit union policies, procedures, security standards, and regulatory requirements including BSA, CIP, OFAC, CTR, and PSAR guidelines.

What Makes You a Great Fit:

• Previous consumer lending experience preferred.
• Strong sales and customer service background with a consultative approach to member interactions.
• Ability to identify member needs and recommend appropriate financial solutions.
• Comfortable working in a goal-driven environment while maintaining a member-first mindset.
• Strong communication, problem-solving, and organizational skills.
• Ability to explain financial products and lending solutions clearly and confidently.
• Demonstrates sound judgment, attention to detail, and critical thinking skills.
• Proficient with technology and systems required to support lending and member service functions.

A Culture of Care and Reward:
You give your best, and we give back with a comprehensive and meaningful rewards package:

• Enjoy 11 paid holidays and generous paid time off to recharge and reset
• Build your future with a 6% 401(k) match
• Eligible for a $700 annual contribution to your Health Savings Account
• Access our comprehensive maternity leave program to support growing families
• Stay covered with medical, dental, vision, disability, and life insurance
• Grow your career through leadership development, tuition assistance, and advancement opportunities
• Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program
• Thrive in a purpose-driven, people-first culture where your impact matters

This is more than your next job. It’s your next step in changing lives; starting with your own!

About FAIRWINDSCredit Union
At FAIRWINDSCredit Union, Financial Freedom Happens Here. Headquartered in Orlando and proudly serving members for over 70 years, our mission - changing members’ lives on the journey to Financial Freedom - drives everything we do, with a clear vision: Members financially free. Through The FAIRWINDSWay, we champion a culture of integrity, accountability, and teamwork, and we’re nationally endorsed by The Dave Ramsey Show as a trusted provider of financial wellness. Recognized as one of Forbes’ 2025 Best-in-State Credit Unions and one of Orlando Business Journal’s Best Places to Work, FAIRWINDSis a top workplace where your purpose matters and your growth is supported every step of the way!

FAIRWINDS is an Equal Opportunity Employer.