Job Description

The Loan Funding & Servicing Manager is responsible for responsible for overseeing the end-to-end management of loan funding activities and the ongoing servicing of the commercial and mortgage loan portfolio. In addition to direct team management, this position serves as an active contributor to organization-wide process improvement initiatives, partnering with the VP of Loan Operations to identify and implement efficiency gains across all functional areas of Loan Operations.

What You Will Do:

Loan Funding Management

• Oversee the daily funding of consumer, and commercial loan transactions, ensuring accuracy, timeliness, and compliance with internal controls.
• Manage the review and approval of funding packages, including verification of documentation and process completion.
• Coordinate with lending department, underwriters, outside vendors and members to ensure seamless funding execution.
• Establish and enforce funding procedures, timely funding protocols, and exception handling processes.
• Monitor and reconcile daily funding pipelines and outstanding disbursements, escalating issues as appropriate.
• Ensure all funded loans are accurately boarded to the loan servicing system within established SLAs.

Commercial Loan Servicing?

• Direct all aspects of commercial loan servicing including payment processing, loan administration, covenant monitoring, and collateral tracking.?
• Ensure the accuracy and integrity of loan data on the core servicing platform, including rate changes, maturity dates, and fee assessments.?
• Oversee tickler and exception management for commercial portfolio requirements such as financial statement collection, insurance renewals, property tax?payments?and UCC continuations.?
• Manage reporting and payments for?participated?commercial loans.?
• Coordinate with credit relationship management, and legal teams on loan modifications, renewals, and payoff requests.?
• Serve as the primary point of escalation for complex commercial servicing inquiries and borrower issues.?

Mortgage Portfolio Management

• Oversee the administration and servicing of the institution’s residential mortgage portfolio, encompassing first mortgage (1st lien), second mortgage (2nd lien), and FNMA (Fannie Mae) mortgage loan products.
• Manage all aspects of 1st and 2nd mortgage loan servicing, including payment processing, payment histories, interest rate adjustments on adjustable-rate mortgages (ARMs), and maintenance of accurate loan data on the core servicing platform.
• Administer FNMA mortgage servicing obligations in accordance with Fannie Mae Selling and Servicing Guide requirements, ensuring ongoing compliance with investor reporting, remittance schedules, and loan-level data integrity standards.
• Direct the annual escrow analysis process for all escrowed mortgage accounts, including calculation of projected tax and insurance disbursements, determination of required escrow balances, preparation and mailing of escrow disclosure statements, and adjustment of borrower monthly payment amounts in compliance with RESPA requirements.
• Manage the timely disbursement of escrow funds for property taxes, homeowner’s insurance, mortgage insurance premiums, and other escrowed obligations; research and resolve escrow shortages, overages, and disbursement discrepancies.
• Monitor portfolio-level metrics including delinquency trends, escrow cushion levels, and insurance and tax payment status; produce regular management reports to support risk oversight and strategic decision-making.
• Serve as the primary liaison with FNMA and other secondary market investors on servicing inquiries, audit requests, and compliance reviews; ensure timely submission of all required investor reporting and certifications.
• Coordinate with the Collections and Loss Mitigation teams on delinquent mortgage accounts, supporting workout options, forbearance plans, and loss mitigation activities consistent with investor guidelines and regulatory requirements.

Process Improvement & Operational Efficiency

• Lead and participate in cross-functional process improvement initiatives across the Loan Operations department, including origination, underwriting support, funding, servicing, and compliance.
• Conduct workflow assessments and gap analyses to identify redundancies, manual processes, and opportunities for automation or streamlining.
• Develop and present business cases for process changes, technology enhancements, or staffing realignments to the VP of Loan Operations.
• Monitor key performance indicators (KPIs) and operational metrics across functions; use data insights to drive continuous improvement decisions.
• Champion a culture of operational excellence, accountability, and ongoing improvement within the team and department.
• Partner with technology and vendor teams to evaluate, test, and implement system enhancements that improve efficiency and reduce risk.

Compliance & Risk Management

• Ensure all funding and servicing activities are performed in accordance with applicable federal and state regulations.
• Maintain and update departmental policies, procedures, and desktop guides to reflect current regulatory requirements and best practices.
• Support internal and external audits by providing documentation, responding to findings, and implementing corrective action plans.
• Identify and mitigate operational risks within funding and servicing workflows; escalate material risk issues to leadership.

Team Leadership & Development

• Recruit, Train, and develop a high-performing team of loan funding specialists and commercial servicing professionals.
• Establish clear performance expectations, individual scorecards, and regular feedback mechanisms for all direct reports.
• Conduct regular one-on-ones, team meetings, and performance reviews to coach staff and foster professional growth.
• Manage staffing levels, workload distribution, and scheduling to maintain consistent service delivery and coverage.
• Promote cross-training across funding and servicing functions to build team resiliency and flexibility.

Requirements

Our Ideal Candidate:

Required

• Bachelor’s degree in Business, Finance, or a related field, or equivalent professional experience.
• Minimum of 5–7 years of progressively responsible experience in loan operations, with direct experience in loan funding and/or commercial loan servicing.
• Minimum of 2–3 years of supervisory or team lead experience.
• Demonstrated experience identifying and implementing process improvements in a financial services or banking environment.
• Strong knowledge of loan documentation, funding workflows, and commercial servicing practices.
• Proficiency with loan origination systems (LOS) and core loan servicing platforms.
• Excellent analytical, organizational, and written and verbal communication skills.

Preferred

• Experience with commercial real estate and C&I loan servicing.
• Familiarity process improvement methodologies.
• Experience with workflow automation tools or AI in a banking context.
• Knowledge of participated or syndicated loan administration.

Reports to

• ??VP Loan Operations?

Environmental and Physical Activity Requirements:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The daily responsibilities of this position constantly require effective talking, hearing, walking, finger dexterity, reaching, stooping, and grasping functions.