Job Description
Loan Coordinator - US Mortgage
Department: Operations
Employment Type: Full Time
Location: Client
Compensation: ₱35,000 - ₱45,000 / month
We are looking for a detail-oriented and organized Loan Coordinator with US mortgage experience to support the loan process from initial file setup through processing. The ideal candidate will have hands-on experience with mortgage file management, ordering third-party services, reviewing and organizing loan documentation, and keeping loan files and milestones up to date.
This role requires strong attention to detail, excellent follow-through, and the ability to manage multiple loan files while ensuring all required documents and order-outs are completed accurately and on time.
Key Responsibilities
- Set up and maintain mortgage loan files accurately and efficiently.
- Review and organize loan documentation to ensure files are complete and properly documented.
- Complete required file setup notes and maintain accurate loan information.
- Monitor loan milestones and update files as they progress through the processing workflow.
- Move loan milestones to the appropriate processing stages as needed.
- Mark files ready for initial disclosure documents when requirements are met.
- Order and track required third-party services and documentation, including:
- Title orders
- WVOE (Written Verification of Employment)
- VVOE (Verbal Verification of Employment)
- Master insurance
- Payoff statements
- VOR (Verification of Rent)
- Transcripts
- Appraisals
- Inspections
- EOI (Evidence of Insurance)
- RCE (Replacement Cost Estimate)
- Invoices
- Follow up on outstanding orders to ensure timely completion.
- Review received documentation for accuracy and completeness and address discrepancies when necessary.
- Pull USPS information and flood certificates.
- Pull Demotech information as required.
- Complete and maintain file contacts.
- Complete insurance certificate snapshots.
- Complete required processing information for order-out screens.
- Assist with maintaining accurate and up-to-date loan documentation throughout processing.
- Manage and organize the loan coordinator's inbox and calendar.
- Monitor incoming requests, documents, and notifications.
- Prioritize tasks and follow up on outstanding items.
- Maintain accurate records and ensure important deadlines are not missed.
- Provide general administrative support to the mortgage team as needed.
Skills, Knowledge and Expertise
- 2+ years of experience in the US mortgage industry, preferably in loan coordination, mortgage processing, or a similar role.
- Hands-on experience with mortgage loan file setup and order-outs is required.
- Experience ordering and tracking title, insurance, employment verification, payoff, appraisal, inspection, and other mortgage-related documents.
- Familiarity with the mortgage loan processing lifecycle.
- Strong attention to detail and organizational skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple loan files and competing priorities.
- Strong follow-through and ability to meet deadlines.
- Comfortable working independently in a remote environment.
- Experience with Encompass or other mortgage loan origination systems is preferred.
- US mortgage processing or loan coordination experience
- Encompass experience
- Strong document management skills
- Order-out and vendor coordination experience
- Knowledge of mortgage terminology and processing requirements
- Strong administrative and organizational skills
- Proficiency with email, calendars, and other productivity tools
Benefits
- Above market salary
- HMO on Day 1 for principal and two dependents
- Government-mandated benefits
- Performance-based Incentives
- Quarterly Company Events
- 1,000 PHP De Minimis
- Equipment and software provided
