Job Description

About Asbury
Larry H Miller Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.

Join a Winning Team at Asbury Automotive Group
A True CAREER Opportunity! Extensive advancement opportunities!!
Compensation: $18.00-21.00 an hour (Compensation will and can be based on Performance and Experience)
Asbury Automotive is a Fortune 500 Automotive retailer with over 170 locations with 31 brands across 15 states!
If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for individuals who want to grow within the company.

Company Benefits:
Pay and Recognition:
• Semi-Monthly Pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team member’s eligible)
Insurance / Retirement:
• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
Learning, Tuition Assistance and Career Development:
• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities Additional advantages:
• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities
Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Asbury Automotive Group Loan Coordinator, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day.
Does this sound like you? Apply now!
A Guest Care Coordinator serves as a liaison between the dealership and its guests to ensure high ranking on manufacturer surveys. Works with department managers to develop and administer guest relations program designed to build and retain a loyal guest base for both sales and service.
• Excellent communication and guest service skills, and the ability to maintain a professional image and demeanor is required
• Ability to multi-task in a fast-paced environment
• Advanced computer & phone skills (Internet, MS Outlook) a must
• Coordinates guest follow-up programs.
• Work closely with guests to set up and receive loaner vehicles while their vehicles are in the shop
• Assists in resolving guest complaints, and coordinates factory assistance when all dealership resources have been exhausted.
• Discusses dealership guest satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors
• Prepares monthly reports on the status of guest satisfaction in the dealership, including results of all factory-generated surveys.
• Maintains a professional appearance and adheres to the dealership dress code.
• Communicate with callers and guests in a professional, friendly and efficient manner
• Communicate messages to the appropriate parties in a timely manner
• Assist with clerical duties as requested such as scanning and shredding
• Must be a minimum of eighteen years of age
• Must pass pre-employment screens (background and drug test)

Applications will be accepted and candidates evaluated on an ongoing basis until the position is filled.

INDOTHER

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.