Job Description

Job Location: Corporate Office - Oklahoma City, OK 73118
Position Type: Full TimeEducation
Level: High School
Job Shift: Day
Job Category: Loan OperationsAt First Fidelity Bank, people matter, including our customers, our communities, and especially our employees.
We are looking for talented, service-minded individuals who want to grow their careers in a supportive, relationship-focused environment. Our team members are essential to our success, and we invest in them through training, development, and opportunities to advance. One of our core values is providing a caring place to work where people enjoy coming to work, build lasting relationships, and feel proud of the difference they make every day.
SUMMARY:
The Loan Collateral Specialist must have a thorough understanding of most types of loans and other related requirements and can independently act to meet those requirements. Gathers, compiles, and evaluates information, as well as obtains documents necessary to remove collateral exceptions and file liens. Works under minimal supervision while supporting the Commercial and Retail Banking functions. Must have a thorough understanding of regulatory requirements and legal requirements related to loans.
PRIMARY DUTIES/RESPONSIBILITIES:
- Provides a high level of customer service when responding to Commercial Officers as well as Retail front-end staff.
- Gathers and evaluates post close documentation including but not limited to trailing items regarding Lender title policies, insurance documentation, releases, etc.
- Reviews tax returns, financial documentation, and collateral information to satisfy loan exceptions.
- Scans and indexes all loan document types to Synergy.
- Proactively resolves Commercial and Retail collateral exceptions as well as other types of exceptions.
- Sets up collateral tracking.
- Quality Control review of all newly booked loans and renewals.
- Assists with tracking flood and hazard insurance and force placing. Contacts insurance companies for Evidence of Insurance to clear exceptions.
- Files documents to perfect all collateral types such as lien entries, UCC-1 forms, UCC continuations, mortgage/deed of trust documentation using E-file or mailing real property documents to appropriate county and state.
- Mails adverse action and collection letters to applicants and clients.
- Processes requests for verification of deposit and other credit inquiries.
- Provides internal and external customer service from direct, emailed, fax, or phone requests. This includes research and response in a timely, positive and professional manner.
- Must display a pleasant and friendly attitude, project sensitivity towards customers and fellow employees, and maintain a neat and clean professional appearance.
- Performs other related duties as assigned.

QualificationsEXPERIENCE REQUIREMENTS:
- Two years of experience in loan operations preferred.
- An equivalent combination of education and/or experience may be substituted for the stated qualifications.
EDUCATION REQUIREMENTS:
- High school degree or equivalent required.
- Bachelor’s degree preferred.

OTHER REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES, CHARACTERISTICS):
- Thorough knowledge of loan documentation and perfection/recording requirements.
- Thorough knowledge of title policies, UCC guidelines, lien filing and mortgage/deed of trust filing.
- Thorough knowledge of loan regulations including but not limited to the Real Estate Settlement Protection Act (Reg X), Truth in Lending Act (Reg Z), Equal Credit Opportunity Act (Reg B) and Fair Credit Reporting Act (Reg V).
- Working knowledge of Bank’s lending policies and procedures and banking operations functions.
- Ability to read, comprehend and evaluate detailed and complex loan documents.
- Ability to quickly learn new skills and apply to role.
- Detail-oriented, high level of flexibility and adaptability, enabling individual to work in a fast-paced environment. Must be well-organized and display excellent time-management skills.
- A positive attitude and excellent communication and interpersonal skills.
- Exceptional understanding of needs to provide client focused service.
- Ability to maintain a high level of discretion and confidentiality.
- Ability to work independently to resolve problems.
- Proficient typing and computer skills. Proficient, including MS Word, Outlook and Excel.
- Strong team focus with ability to work effectively in a team environment.

ADDITIONAL INFORMATION
SUPERVISORY RESPONSIBILITY:  None
PHYSICAL REQUIREMENTS:  Normal office environment
AA/EOE/D/V/MEMBER FDIC