Job Description

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...

The Loan Application Analyst provides superior service to all member callers by assisting with phone loan application entry, providing product knowledge, and processing loan applications.

Schedule: Monday - Friday 9:00am – 5:00pm. Every Saturday: 8:00 am – 4:00pm. Day off: Either Wednesday or Thursday

In this position, you will

• Member Calls and Queries: Answer incoming calls promptly and provide accurate, satisfactory answers to member queries and concerns. Assist members via email or other communication channels as needed. Call members to inform them about new products, services, and policies. Provide information on loan options, terms, and conditions. Guide members through troubleshooting, navigating the company website, or using products/services.
• Loan Underwriting: Evaluate loan applications, verifying information provided by applicants. Determine risks associated with lending to members based on their credit history and financial status. Review file documentation for completeness and accuracy. Verify applicant history with credit bureaus and other agencies to facilitate loan approval or denial.
• De-escalation and Conflict Resolution: De-escalate situations involving dissatisfied members, offering patient assistance and support. Handle member complaints professionally and efficiently.
• Training and Collaboration: Assist in training new employees, ensuring they understand policies. Collaborate with other departments to improve overall service.
• Quality and Efficiency: While meeting quantity goals is essential, maintain a focus on call quality. Efficiently manage call time without compromising the quality of interactions.
• Meeting call targets: Make a predetermined number of outbound calls per hour, as outlined by management. Understand that achieving these targets directly impacts team performance and overall department success. Strive to consistently meet or surpass the monthly call expectation.
• Other duties as assigned.

Qualifications:

High School (Required)