Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...
The Loan Application Analyst provides high-quality member service by handling inbound loan inquiries, completing loan applications, and making lending decisions. This role is responsible for evaluating applications, communicating outcomes, and guiding members through loan options while maintaining a strong focus on accuracy, efficiency, and member experience.
Schedule: Monday - Friday 9:30am - 5:30pm, with rotating Saturday 8:00am - 4:00pm, off every other Friday
In this position, you will
Member Interaction & Application Support
Handle inbound member calls related to loan inquiries and applications
Assist members with completing loan applications
Provide clear and accurate information on loan products, terms, and options
Guide members through the application process and next steps
Loan Evaluation & Decisioning
Review and evaluate loan applications, including credit, income, and risk factors
Verify applicant information using credit bureaus and supporting documentation
Make loan approval or denial decisions in accordance with policy
Ensure all required documentation is complete and accurate
Communication & Member Experience
Clearly communicate loan decisions, including approvals and denials
Use a professional, solution-focused approach in all interactions
Recognize and respond appropriately to member cues and concerns
De-escalation and Conflict Resolution
De-escalate situations involving dissatisfied members, offering patience, assistance and support in order to find alternative solutions. Handle member complaints professionally and efficiently.
Training and Collaboration
Assist in training new employees, ensuring they understand policies. Collaborate with other departments to improve overall service.
Quality & Efficiency
Maintain a balance between call quality and productivity expectations
Manage call flow effectively while ensuring accurate decisioning
Adhere to established procedures, policies, and compliance requirements
Other duties as assigned.
Qualifications:
High School (Required)
Opened in 1934, PSECU was founded by 22 ordinary people who made an extraordinary commitment to each other: To create a financial institution where pooled resources benefit all members. Today, we are a full-service credit union serving more than 500,000 members with $7 billion in assets. As a not-for-profit financial institution, our goal remains to help our members and their families achieve a better life.
Be part of the story: www.psecu.com/join
PSECU is federally insured by the National Credit Union Administration. PSECU is an Equal Opportunity and Housing Lender. Social Media Terms: https://bit.ly/30YJfeq
