Novum Bank Group

Loan Administration Specialist (Fluent in Spanish)

Novum Bank Group  •  Republic of Malta (Onsite)  •  19 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Loan Administration Specialist (Fluent in Spanish)

Location: Malta

Overview:

The Customer Service is responsible for handling loans, solving customer requests and assisting them in the loan. Your role will be in Customer Service with the many opportunities to develop you career into other areas of our business. Engaging with customers by phone / email ensuring the best customer service protocols are provided. You will be required to be comfortably fluent in Spanish.

Role:

  • Helping / Advising Customers in Loan Repayment Process.
  • Assisting Customers with their Loan Repayment Schedules.
  • Answering all questions and queries via Phone, Chat, SMS or Email.
  • Focused on enhancing the overall customer experience and promoting other potential products across our business.
  • Most importantly, putting the customers at the 'heart' of everything we do.

Competencies / Skills:

  • Written and Verbal Fluency in Spanish & English
  • Focused and target driven, competitive and eager to deliver excellent customer service.
  • You like working in an international company with many different cultures around you.
  • Previous experience of working in any customer contact role by phone or directly.
  • Previous specific Debt Collection or Customer Service experience in any industry would be a plus.
  • Good negotiation skills would be a plus.
  • Passion for helping people and making our customers feel important / special.

What We Offer

Competitive Salary + Benefits + Bonus.

Novum Bank Group

About Novum Bank Group

Bank DiMare is a private credit institution that operates under, and applies, the European Union banking regulatory framework. The bank is licensed and regulated by the Malta Financial Services Authority (MFSA) to operate outside Malta.

The bank has two lines of products, micro-lending and card/store value.

Bank DiMare operates in the micro-loans business through its brand Cashper, one of the leading players in the market. Currently Cashper is active in Spain, Germany, Austria and France.

BankDiMare has also a principal membership with MasterCard® to issue any product from the MasterCard® set of products.

The bank launched its Money2Go MasterCard® in Germany in 2013 and in the Netherlands in 2015. In addition, Bank Dimare also manages a number of programs for strategic partners including companies such as Blackhawk in Germany.

Bank DiMare makes financial products easily available through multi channel distribution and easy to follow processes and steps, both for consumers as well as for businesses.

At Bank DiMare we are committed to ‘Values’ that lead to Great Work! Here you will not only join something, but you will also add something! Discover how you can make an impact, build yourself an exciting new career, while working in a multi-national environment. Our ‘Career Opportunities’ are endless whatever your background / skills, our corporate aim is to deliver best in class ‘Customer Service’ but equally in a challenging workplace where individuals feel empowered to reach their personal best and thrive. Explore a collaborative culture, growth and originality supported by suitable resources where everyone is important. Coupled with a great office environment you will have the capability to explore Malta and all the varied experiences it has to offer.

Industry
Finance & Insurance
Company Size
51-200 employees
Headquarters
Msida, MT
Year Founded
2009
Social Media