Job Description

With Freelancer continuing to grow, we are expanding our Loadshift Customer Experience team in Manila. CX is responsible for providing amazing customer service. Furthermore, you will:

Responsibilities:

• Provides exceptional customer service at all times
• Provides “First Call Resolution” as much possible
• Answers email & phone calls in a professional and timely manner
• Responds to support tickets in a professional and timely manner
• Promotes the features and benefits of using Loadshift
• Achieves maximum customer satisfaction at all times whilst working within the company guidelines
• Handles and investigates customer complaints and recommends solutions. Follow through on mutually agreed remedies.
• Effectively articulates complex information to a variety of technical and non-technical users
• Incorporates changes in work practices in response to changes requested by management
• Understands that Loadshift is a dynamic web service and is willing to embrace changes in the service we offer and promotes these positively to the marketplace
• Adheres to freelancer policies and procedures
• Actively contributes to team meetings and training sessions
• Offers suggestions for improvements
• Performs other duties as required