Job Description

Primary Job Functions

This section describes the primary /essential responsibilities that this job performs.

• Maintain accurate geographic coding for deliveries and ensure proper retail split for routing.
• Regularly check and manage capacity to ensure delivery routes are optimized, including closing capacities as needed.
• Plan and assign delivery routes 2 days in advance to maximize efficiency and ensure timely deliveries.
• Assign routes to drivers and ensure all necessary details are provided.
• Assign delivery doors in High Jump system, ensuring proper logistics.
• Respond promptly to emails related to logistics, routing, and customer inquiries.
• Manage add-on services and make necessary adjustments to schedules or resources.
• Fill out and manage sheets for same-day and next-day adjustments, ensuring orders are processed and delivered as per requirements.
• Provide assistance to carriers, including route management and troubleshooting delivery issues.
• Collaborate with Ashley's internal teams to ensure smooth operations and timely deliveries.
• Send finalized routes to carriers, ensuring all details are communicated clearly.
• Assist with preload activities and ensure necessary resources are in place for smooth execution.
• Demonstrate the Company’s Core and Growth Values in the performance of all job functions.

Secondary Job Functions

This section describes the secondary responsibilities that this job performs.

1. Maintain reliable attendance.
2. Actively participate in departmental meetings, training and education. Assist with training other employees and providing backup.
3. Complete other assignments and special projects as requested.

Job Qualifications

Education:

· General Education

Experience:

· 1-3 Years Experience in

• Logistics Coordination or Dispatching,
• Transportation planning or routing
• Warehouse operations or distribution center administration
• Delivery scheduling

Licenses or Certifications

· None

Knowledge, Skills and Abilities

· Strong problem-solving skills and attention to detail.

· Excellent communication skills, both written and verbal.

· Effective time management and organizational skills

· Ability to work independently and collaboratively in a team-oriented environment.

· Previous experience in logistics, operations, or customer service is preferred.

· Maintain confidentiality

· Working knowledge of Continuous Improvement

· Handle multiple projects simultaneously within established time constraints

· Proficient computer skills, including experience with Microsoft Office Suite, internet

· Perform under strong demands in a fast-paced environment

· Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect

· Display empathy, understanding and patience with employees and external customers

· Respond professionally in situations with difficult employee/vendor/customer issues or inquiries

Schedule Expectations

1. Flexible and willing to work extended hours when necessary.

Job Competencies

1. Ethics and values
2. Integrity and trust