Pacific Aviation

Load Control Customer Service Agent (Internal AZ)

Pacific Aviation  •  $23.15/hr  •  San Francisco, CA (Onsite)  •  7 days ago
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Job Description

Pacific Aviation is hiring experienced Weight and Balance team members to perform Load Control at San Francisco International (SFO) to support secure and efficient aircraft operations. This is a part-time position, ideal for candidates who are detail-oriented, safety-conscious, and thrive in behind-the-scenes aviation roles.

As a Weight and Balance Load Controller, you’ll play a critical role in coordinating weight and balance, preparing documentation, and ensuring that flights depart safely and on schedule.

Requirements

What You’ll Do

  • Coordinate with Centralized Load Control (CLC), ramp staff, and cargo teams to support safe and timely flight departures
  • Calculate estimated zero fuel weight (EZFW) and transmit to flight dispatch
  • Prepare and review flight documentation (checklists, logs, UCM telexes, etc.)
  • Verify cargo documents, loading instructions, and notify teams of errors or updates
  • Communicate last-minute changes (LMCs) to the cockpit crew and adjust load sheets accordingly
  • Track and report weight discrepancies or fuel impacts that affect ZFW
  • Uphold safety standards and loading principles based on load category and flight destination
  • Maintain accurate records and follow airline-specific and regulatory requirements

What You Bring

  • Fluent in English (written and verbal)
  • Strong attention to detail and documentation accuracy
  • Ability to manage time-sensitive, high-pressure tasks
  • Team player with strong communication and coordination skills
  • Comfortable using technology and airline systems (DCS, telex, email, etc.)
  • Self-motivated, methodical, and able to adapt to unexpected situations
  • Aviation experience or 3+ months in a customer service role preferred
  • Must be legally authorized to work in the U.S.
  • Willingness to complete all required airline and safety training

Schedule

  • Part-Time
  • Varies depending on availability and seasonal demand
  • Must be available on weekends and holidays as needed

Benefits

Benefits

  • Pay: $23.15 per hour + Shift B Premium ($1)
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Paid Time Off
  • Uniform Provided
  • Parking Discount
  • Paid Training
  • Referral Bonus
  • Cell Phone Plan Reimbursement
Pacific Aviation

About Pacific Aviation

Pacific Aviation is a privately held corporation, founded in 1995. Not bound by an affiliation with any airline or other service provider, the Company is truly independent and is therefore in a unique position to serve its customers without interfering priorities or conflicts of interest.

Industry
Aviation & Aerospace
Company Size
201-500 employees
Headquarters
El Segundo, CA
Year Founded
1995
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