Job Description

Your Future is Bright

At Canadian North, we don't just fly planes, we connect people, deliver essential goods, and support 25 northern communities that rely on us every day. Whether you're on the ground or in the air, working with us means being part of something bigger.

You'll help strengthen communities, honor Indigenous cultures, and bring vital services to some of the most remote and remarkable places in Canada.

Total Rewards & Employee Benefits

We’re committed to offering a comprehensive benefits package that supports your health, security, and future.

• Extended health, dental, and life insurance (after 1 month)
• Short- & long-term disability coverage (after 1 month)
• Retirement savings plan (after 6 months)
• Travel privileges with Canadian North (after 1 month) and partner airlines (after 6 months)
• Cargo shipping privileges (per company policy)
• Opportunities for advancement within a trusted Canadian airline

About the position

The Load Control Agent plays a critical role in supporting safe and efficient flight operations by performing aircraft load planning and weight and balance calculations. This position is responsible for ensuring compliance with aviation regulations and company procedures while coordinating operational information and supporting cargo and airport activities as required. The successful candidate will thrive in a fast-paced environment, demonstrate strong analytical skills, and maintain a high level of accuracy and attention to detail.

Level: As per the UNIFOR Collective Agreement.

Pay Rate: Starting at $21.50 per hour, in accordance with the UNIFOR Collective Agreement, or commensurate with experience.

Reporting to: Manager, Cargo & Ramp

Candidate Pool Notice

We are currently building a candidate pool for both full-time and part-time opportunities in Ottawa. While we appreciate the interest of all applicants, only those selected to move forward in the recruitment process will be contacted for an interview.

Key Responsibilities

• Complete aircraft weight and balance calculations in accordance with regulatory requirements, safety standards, and company procedures.
• Develop and manage aircraft load plans to ensure safe and efficient operations.
• Monitor, process, and resolve operational issues as they arise.
• Communicate and transmit critical operational information through various channels, including load planning systems, radio communications, email, telephone, and reservations systems.
• Maintain accurate records and documentation required by government agencies and company policies.
• Provide operational support and effective shift handovers to fellow Load Control Agents.
• Identify and communicate workplace concerns, operational risks, and customer service barriers to supervisors.
• Support airport and cargo operations as required.
• Perform additional duties as assigned.

Qualifications & Experience

Required

• Strong mathematical aptitude and analytical skills.
• Excellent planning, time management, and organizational abilities.
• Strong verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Ability to adapt quickly to changing priorities and manage multiple tasks simultaneously.
• Ability to work flexible schedules, including evenings, weekends, and holidays as operationally required.
• Strong computer skills and proficiency with standard business applications.
• Ability to obtain a Restricted Aeronautical Radio Operator Certificate.
• Successful completion of company Load Control Training.
• Ability to obtain and maintain an Airport Restricted Area Identity Card (RAIC) in accordance with Transport Canada requirements.

Assets

• Previous experience in airport, airline, cargo, or aviation operations.
• Previous load control experience.
• Familiarity with Sabre and Skyline systems.
• Knowledge of WHMIS and Transportation of Dangerous Goods (TDG) regulations and procedures.

Skills & Competencies

• Strong attention to detail and commitment to safety.
• Excellent problem-solving and decision-making abilities.
• Ability to work effectively in a dynamic operational environment.
• Strong interpersonal skills and teamwork orientation.
• Professional judgment and accountability.
• Ability to maintain accuracy under time-sensitive conditions.

Why Join Us?

As a Load Control Agent, you will contribute directly to the safety and efficiency of flight operations. This role offers an exciting opportunity to work in a collaborative aviation environment while developing specialized operational expertise and supporting essential air transportation services.

Accommodation During the Recruitment Process

Canadian North is committed to creating an inclusive and accessible workplace. Accommodation is available upon request at all stages of the recruitment and onboarding process. If you require accommodation, please email recruit@canadiannorth.com and we will work with you to meet your needs.

Please note: Relocation assistance is not available for this position. The successful candidate must be located in Ottawa, ON.

Please note: This job entails irregular hours, including weekends, holidays, and shift work. Shift schedules will be bid in order of seniority. As a result, we cannot provide you with a schedule around your current job, school schedule, activities, etc. You are however able to shift trade with your colleagues- but you are responsible for the shifts that you are scheduled.