Job Description

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

The Venue Operations Assistant is to assist with the excellent care of House of Blues, its infrastructure and appearance. From day-to-day maintenance, to coordinating contractors, compliance with health and safety regulations and conducting continuous improvement strategies, the role is to ensure our venue is presented at the highest standard.

The Venue Operations Assistant will conduct daily and weekly routine checks; identify and manage basic repairs; Ensure all areas are clean, tidy and well presented; Ensure highest levels of cleanliness and hygiene practices; supervise deliveries; Communicate plans for improvements and repairs to the facilities manager; effectively interface with venue management, visitors, contractors, clients and Company head office; provide event oversight for facilities department.

WHAT THIS ROLE WILL DO

• Perform maintenance duties according HOB service standards

• Perform Opening/Running/Closing duties according to HOB Service Standards

• Respond to guest inquiries and requests in a courteous and polite manner

• Maintain line of sight/atmosphere control by circulating through work area throughout shift

• Clean and stock line to par throughout shift

• Keep current on all standard operating procedures

• Turn all lost and found items in to MOD

• Attend pre-shift meeting conducted by MOD prior to start of each shift

• Assist Other Employees as needed

• Replaces burned out light bulbs or report same to supervisor

• Maintains service rooms and storage areas in a clean orderly manner

• Reports all repairs required and safety and fire hazards to supervisor

• Observes safety standards and practices

• Performs related duties as required or assigned within job classification

WHAT THIS PERSON WILL BRING

Required:

• First-class client and customer service

• Passionate and enthusiastic for the live events industry

• Flexibility to work irregular hours (weekends/evenings/public holidays)

• Willingness to build positive working relationships

• A proactive organizer in problem-solving who can negotiate solutions

• Proficient computer user with ability to learn technical equipment

• COVID-19 vaccination will be required for this position subject to legally valid exemptions

• (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent

• Experience in facility operations

• Ability to read, write and follow written instruction

• Detail-oriented and team player with a positive “can-do” attitude

• Early Morning, Day and/or Night time availability

• Sense of Urgency

• Time Management

• Critical thinking and decision making

• High School diploma

• Tolerance of all cultures, music and art forms

Physical Demands/Working Environment:

• Work environment is fast-paced

• Position requires extended periods of prolonged standing, bending, stooping, reaching, and working on your feet

• Must be able to lift or move up to 50 lbs using proper lifting techniques

• Tolerance of loud noises

• Previous experience working with local municipalities, such as police, fire, etc.

• Previous experience supervising and managing large volumes of part time, event based employees

• Experience in a live music environment

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

HEALTH Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH 401(k) program with company match, stock reimbursement program

FAMILY New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support

CAREER Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Live Nation may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.