Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site!
FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.
FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:
2020 Fortune’s World Most Admired Companies (14th)
2019 Fortune’s Best Places to Work (15th)
2019 Forbes’s One of the “Best Employers for Diversity”
2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.
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RC784892 LM227: Senior Customer Experience Analyst (Open)
LM227: Senior Customer Experience Analyst
Full time
Parque Logistico San Martin Obispo Park II Calle Barranca Honda final s/n, Lote 2 Zona San Martin Obispo, autopista Chamapa Lecheria 54769 Cuautitlán, MEX Mexico
Involves completing detailed analysis of complex data, systems or ideas and providing reports and recommendations. May also involve day-to-day data management in company software applications.
Acts as a technical expert on complex and specialist subject(s). Supports management with the analysis, interpretation and application of complex information, contributing to the achievement of divisional and corporate goals. Supports or leads projects by applying area of expertise.
Sources data and information from internal or external subject matter experts as required. Conducts systematic in-depth research and analysis into issues of varying complexity within area of technical specialism. Initiates, defines and leads the development and communication of effective reports to key stakeholders, including senior/executive management.
CE Business Control, CE Portfolio Management, CE Business Planning, ISO Compliance, CE Operating Controls, Meeting Reporting Requirements, Monitoring of CE spend, CE Budget Forecasting, CE Audit, Risk, Monitoring & Coordination, Governance Planning & Execution (Prioritization), Portfolio Planning & Execution, Benefits & KPI Management, Portfolio Scope & Change Management, Portfolio Program Performance Reporting, Quality Assurance Management, Project Delivery Frameworks, Standards & Risk, Resource Management (FTE utilization & assignment)
If you are interested in applying, please upload a single PDF file containing the following documents:
Note: The TOEIC test is valid for 2 years from the test date.
This file must be uploaded into the Workday system in the Resume/CV field (and in no other field).
📌 Important: Pursuant to Policy 4-15 (Career Opportunity) of the LAC People Manual: "Failure by an employee to provide complete information that clearly demonstrates whether they meet the required qualifications for the posted position may result in them not being considered."
🗓️ Posting validity period: From September 18 to September 24, 2026
FedEx connects people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and digital supply chain services. For decades, we’ve been innovating to deliver more for you. Strengthening supply chains with our global network. Simplifying logistics. Enhancing tracking and visibility. And using data from every journey to make your experience better.
Our people are the foundation of our success, and FedEx has consistently ranked among the world’s most admired and trusted employers. We inspire our global workforce of more than 575,000 team members to remain absolutely, positively focused on safety, the highest ethical and professional standards, and the needs of their customers and communities.
Day one: 186 deliveries. Today: About 14.5 million.
