Job Description

Living Well Officer | 10595 | fixed term contract for 18 months/secondment opportunity | 18.5 hours per week | £26,824 to £28,142 per annum pro rata | (Grade E) | Rebecca House, North Walsham

It is an exciting time to join the Business Support team as we roll out our Living Well Offer.

We are looking for a proactive and hardworking Living Well Officer to join the team in Adults Social Services. The role of Living Well Officer is customer focused, with the expectation to deliver a full range of administrative and support services directly to the Operational Teams and the service users they support. Within this role you will be the first point of contact, liaising with a range of Stakeholders, Partners, and Customers, therefore you must possess excellent communication skills.

This is an exceptionally varied role supporting multiple teams with involvement in daily tasks such as, sourcing grants or community activities, booking respite, minuting meetings, supporting protection of property requirements under the Care Act, paying invoices, answering phones, or organising food parcels. In addition, you will be expected to maintain a list of local resources that you can draw upon when considering requests for support from practitioners.

You will also make some visits to support the operational team so you will need to be able to drive and have access to a car. The Living Well model seeks to embed our vision to support people to be independent, resilient, and well in the community. The role of Living Well Officer is key to the delivery of our objectives so you will be busy and will need to be able to manage competing priorities.

You will have a full induction programme, will receive ongoing training and support in the role and there are opportunities for further career development. If you are a committed team player used to delivering first class levels of support, are positive and have a "can do" approach, then we would welcome your application.

Norfolk County Council is working in a hybrid way and therefore there will be some time working from home and some from the office.

For an informal discussion regarding this vacancy, please contact Evie Bartram, Assistant Business Manager 01603 222660.

Before you apply, we recommend reading the full and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• Financial benefits such as:
  • ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 01 June 2026

All other applicants closing date: 09 June 2026

We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.