Job Description

About Lake Nona Wave Hotel

Celebrated as ‘the Living Room of Lake Nona,’ Wave Hotel opened in December 2021. Our luxury lifestyle hotel is at the very heart of one of the most innovative communities in the country. Infusing intuitive technology, access to unique wellness programs, and truly inspired restaurant and bar concepts Lake Nona Wave Hotel is an unexpected destination for guests from around the World. Discover a different side to Orlando that is anything but make-believe.

About CoralTree Hospitality

Our team members are the true soul of our company. We think differently. About travel, but also about the ways in which we deliver on our promise to engage, delight, awaken and challenge our team members as well as our guests. We are deeply committed to the foundation of core values that mold our interactions with everyone we encounter – our guests, our clients, our team, and our communities. We create engaging, impactful environments that connect people and places, awaken the spirit, and allow team members with talent, integrity, and heart to thrive. We believe our team members are the true soul of our company. We invite you to join us on this journey.

This is a floor leader position that assists in the daily operations of the Restaurant/Bar and Signature Dining Service.

Responsibilities

• Maintains fine dining service standards, assists servers and hosts on the floor during service periods, and supervises restaurants and bar where applicable
• Ensures guest and team members’ satisfaction while assisting on the floor

• Handles team members’ questions and concerns

• Monitors team members to ensure performance expectations are met

• Trains team members to follow restaurant procedures and sequence of service

• Provides feedback to team members based on observation of service behaviors

• Assists in supervising daily shifts operations

• Supervises restaurant and bar and all related areas in the absence of the assistant general manager and the General Manager

• Participates in department meetings by communicating a clear and consistent message regarding the department departmental goals to produce desired results

• Ensures all team members have proper supplies, equipment, and uniforms

• Communicate to Chef and Managers on any issues regarding food quality and services levels

• Assists in ensuring compliance with all restaurant policies, standards, and procedures

• Monitors alcohol beverage service in compliance with local laws

• Performs all duties of the restaurant team members and related departments as necessary

• Opens and closes restaurant and bar; ensures all the side-work is executed properly

• Provides exceptional customer service

• Interacts with guests to obtain feedback on product quality and service levels

• Encourages team members to provide excellent customer service and with Wave Service standards

• Handles guest problems and complaints, seeking assistance from supervisor as necessary

• Conducts inventories to maintain par levels

• Ensures all end-of-day cash outs are completed correctly, sends out end-of-day reports via e-mail

• Shows impeccable knowledge of the menu and wine list, able to offer pairing suggestions to restaurant guests

• Works with the following software applications: OpenTable, Micros Symphony, Alice, and Microsoft Office.

Qualifications

• High School degree or GED is required. Bachelor’s degree in Hospitality or Food & Beverage industry is preferred.

• Knowledge.  Alcohol service and Food Handler certifications are required.  Familiarity of restaurant terminology and food service techniques is preferred.

• Minimum of 1-3 years supervisory experience in the Food & Beverage industry required; or equivalent combination of education and experience.

• 3-5 years of Assistant Restaurant Manager experience; full-service dining or hotel experience preferred

• Pleasant, polite manner, a neat and clean appearance

• Excellent communication skills, highly organized with strong attention to detail

• Must be able to work evenings, weekends, and holidays.

• Certified Professional Food Managers certification

• Birch street, ADP Vantage (timekeeping system) knowledge preferred.

Working Environment/Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.

• While performing the duties of this job, the team member is regularly required to walk, stand, and sit 6-8 hours per day and may have exposure to basic cleaning supply chemicals.

• The team member is occasionally required to climb and use balance. Additionally, they will frequently be asked to use their hands and arms to reach, carry, pull, and lift up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.

• While performing the duties of this job, the team member will experience temperature fluctuations (rain, wind, heat, humidity), and moderate to high noise levels.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. This job description is subject to change at any time. The team member will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.