Job Description

Job Title: Living Markets Refurbishment Manager

Location: Reading

Brand: LRG

Salary: Competitive Salary Package

About Us:

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and key responsibilities

An exciting opportunity to join the growing LRG Living Markets team. This role is responsible for managing refurbishment projects on behalf of clients across a diverse residential property portfolio, ensuring works are delivered to specification, within budget, and to agreed timescales. The successful candidate will also support Property Managers in delivering larger scale home improvement and asset enhancement projects.

Key Responsibilities:

• Work closely with clients to ensure all refurbishment requirements are clearly understood, managed effectively, and completed within agreed timescales.
• Attend properties to assess refurbishment requirements, prepare specifications, and approve proposed works.
• Obtain and evaluate contractor quotations in line with the approved specification.
• Ensure all quotations are competitive, accurately scoped, and assessed on a like-for-like basis.
• Liaise with Clients and Client Success Managers (CSMs) to obtain approval and instruction for recommended works.
• Deliver against agreed KPI and service performance targets.
• Conduct post-completion inspections to ensure works have been completed to the required quality and specification.
• Maintain regular communication with Client Success Managers and local branches, ensuring key stakeholders are informed when properties are ready for remarketing.
• Manage associated administrative activities, including processing invoices, chasing outstanding quotations, monitoring work orders, and ensuring timely completion of refurbishment projects.
• Maintain accurate records of refurbishment progress, contractor performance, and project expenditure.

What are we looking for:

• Strong stakeholder management and client communication skills.
• Excellent organisational and time management abilities.
• Ability to manage multiple refurbishment projects simultaneously.
• Commercial awareness with the ability to assess value for money and contractor performance.
• High attention to detail and commitment to quality standards.
• Proficient in relevant property management and administration systems.
• Full UK driving licence and willingness to travel to sites as required.

Preferred Experience and Qualifications

• Experience in the lettings industry is essential – minimum of 3 years’ industry experience.
• Leadership and managing through people skills.
• RICS/ARLA qualifications are preferred or a requirement to undertake for role

What we can offer you:

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Supportive and collaborative team environment

Benefits:

• Competitive base salary and Commission structure
• Quarterly and yearly awards
• Salary sacrifice pension scheme
• Generous Holiday allowance

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.