Job Description

IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here

Responsibilities

The LiveScan Administrative Support role is responsible for providing administrative, operational, and logistics support to the LiveScan department. This position supports order processing, materials coordination, returns processing, and repair-related activities to help ensure accurate fulfillment, timely delivery, and efficient departmental operations. The role works under direct supervision, handles routine issues independently, and escalates more complex matters to appropriate team members or leadership.

Key Responsibilities

• Review incoming sales and service orders for accuracy, completeness, and potential issues, escalating discrepancies as needed.
• Pick, prepare, process, and coordinate orders in alignment with department procedures and customer requirements.
• Verify Bill of Materials accuracy to support complete and accurate order fulfillment.
• Support department goals related to accurate processing and on-time delivery.
• Process sales order and service order returns, including logging serial numbers and other required data.
• Order parts and materials needed for LiveScan device repairs and related service activities.
• Communicate with sales representatives, project managers, and internal stakeholders regarding scheduling, parts availability, materials ordering, order status, and other relevant information.
• Maintain accurate records and documentation related to orders, returns, inventory movement, and repair support activities.
• Assist with routine administrative tasks and departmental coordination to support efficient daily operations.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED required.
• One to two years of experience in a service, logistics, administrative support, operations, or similar role.
• Working knowledge of logistics, reverse logistics, supply chain processes, order fulfillment, and materials coordination.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and related business tools.
• Experience using ERP systems or similar order management, inventory, or service management platforms.
• Strong written and verbal communication skills with a customer-focused approach.
• Ability to work accurately with order details, serial numbers, documentation, and system records.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated reliability, accountability, and attention to detail.
• Strong work ethic and willingness to support team needs as priorities change.

Note to third-party recruiters: IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will treat any resumes submitted without a signed agreement as the property of IDEMIA Public Security. In the event that IDEMIA Public Security hires a candidate who was brought to our attention by a recruiter who does not have a signed agreement, IDEMIA Public Security will not pay any fees to the recruiter as a result of the hire.