aCommerce

Live Operation (Moderator) - Specialist (Freelancer)

aCommerce  •  Bangkok, TH (Onsite)  •  1 month ago
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Job Description

Responsibilities:

  • Technical Expertise:
    • Manage live stream software(OBS,Tiktok live studio) and platforms (TikTok Live, Shopee Live, Lazada Live, etc.) to ensure optimal performance and troubleshoot technical glitches.
    • Monitor live streams for any technical issues or disruptions, and take swift action to resolve them.
    • Maintain a strong understanding of streaming protocols and best practices across various platforms.
  • Content Moderation:
    • Actively monitor chat messages and comments for inappropriate content, hate speech, or violations of community guidelines.
    • Manage comments promptly to maintain a positive and inclusive environment for viewers.
    • Work collaboratively with the live anchor to address viewer concerns or questions that require moderator intervention.
  • Stream Support:
    • Assist the live anchor with pre-stream preparations, including setting up equipment and testing software.
    • Monitor scripts and product information to ensure accuracy and provide real-time support during the stream.
    • Generate reports on live stream performance metrics (viewership, engagement) for post-analysis.
  • Teamwork and Communication:
    • Collaborate effectively with the live anchor, marketing team, and technical staff to ensure a seamless live stream experience.
    • Clearly communicate any technical issues or moderation needs to the live anchor and relevant team members.
    • Maintain a positive and professional demeanor within the team environment.

Qualifications:

  • Excellent attention to detail and ability to identify and address potential problems proactively.
  • A keen eye for inappropriate content and a commitment to maintaining a positive online environment.
  • Effective communication and collaboration skills to work seamlessly within a team.
  • Ability to stay calm under pressure and make quick decisions in fast-paced situations.
  • Proficient in (Thai, and English) to understand viewer comments and communicate effectively.
  • Strong technical skills with experience in live streaming software and platforms (OBS, TikTok Live, Shopee Live, Lazada Live a plus).
  • Graduating from relevant fields of study would be preferred.
aCommerce

About aCommerce

aCommerce revolutionized the e-commerce enablement industry by introducing our cutting-edge platform and technology stack, EcommerceIQ. Our self-developed and proprietary software includes innovative omnichannel management software.

aCommerce is also the leading end-to-end e-commerce enabler in Southeast Asia. We drive brands to achieve their e-commerce goals with high-performance digital marketing, online store development & management, data & analytics, customer care, fulfillment, and delivery services.

The aTeam, our 700+ staff across the region is dedicated to providing seamless integration between offline & online, with 5 fulfillment centers driving global leading clients to e-commerce success.

Industry
IT & Software
Company Size
501-1,000 employees
Headquarters
Bangkok, TH
Year Founded
2013
Website
acommerce.asia
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