Job Description

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early.

Successful candidates must be able to commit to at least 3 months long internship period.

TikTok Shop is an innovative marketplace fully integrated into TikTok. It brings together online sellers, buyers and creators - all within TikTok to build a one-stop, seamless shopping experience and bringing more commerce solutions that further enable our community to discover and engage with what they love.

We’re looking for a proactive, detail-oriented intern to support the EU TikTok Shop LIVE central team on LIVE infrastructure support, seller governance operations, and traffic/data diagnostics. You’ll help improve merchant experience by reducing misjudgements, accelerating issue resolution, and turning complex signals into clear insights and action plans.

This role is a great fit for someone who enjoys combining ops rigor + analytical thinking, and who’s comfortable working cross-functionally with policy, moderation/quality, product, and algorithm teams.

Key Responsibilities

- Governance violation case operations & quality improvement

- Collect, standardize, and summarize LIVE violation cases (e.g., suspensions, restrictions, misjudgements) into reusable case libraries.

- Identify recurring patterns and high-risk scenarios; draft clear insights and recommendations to improve review quality and consistency.

- Support escalations and follow-ups with relevant stakeholders; track progress and ensure closure with strong documentation.

- Merchant experience improvement

- Support building playbooks/FAQs/guidance for common governance scenarios to reduce merchant confusion and repeated issues.

- Help monitor merchant feedback and pain points; translate them into structured problem statements and actionable next steps.

- Traffic & performance diagnostics (data analysis + case studies)

- Conduct basic-to-intermediate analysis on LIVE traffic and performance signals

- Build case studies to investigate traffic anomalies and support root-cause analysis (policy/governance, product, or algo-related).

- Cross-functional collaboration

- Partner with internal teams to align on problem definition, evidence packages, and solution tracking.

- Communicate findings clearly in written updates and meeting notes.